An enthusiastic manager with drive, determination and a proven ability to ensure that a restaurant operates efficiently and profitably. Having a track record of maximizing guest satisfaction and profitability whilst maintain high standards of food and service and also present a positive image of the business. Extensive knowledge of the hospitality industry, it’s a working practice, recruitment pay, conditions of employment and diversity issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Manager
Ghida Al - Sultan Food & Beverages
Jeddah, Saudi Arabia
Coordinate daily Front of the House and BOH restaurant operations,
Deliver superior service and maximize customer satisfaction.
Deliver superior service and maximize customer satisfaction.
Regularly review product quality and research new vendors.
Organize and supervise shifts.
Appraise staff performance and provide feedback to improve productivity.
Estimate future needs for goods, kitchen utensils and cleaning products.
Ensure compliance with sanitation and safety regulations.
Manage restaurant’s good image and suggest ways to improve it.
Control operational costs and identify measures to cut waste.
Create detailed reports on weekly, monthly and annual revenues and expenses, Promote the brand in the local community through word-of-mouth and restaurant events.
Recommend ways to reach a broader audience (e.g. discounts and social media ads).
Train new and current employees on proper customer service practices Implement policies and protocols that will maintain future restaurant operations.
Store Supervisor
Ghida Al-Sultan Food & Beverages
Jeddah, Saudi Arabia
2019.06 - 2023.01
Creating work schedules and roots.
Ensuring food safety and compliance and regulations.
Checking that diners are satisfied with their meal and service.
Handling SOS and customer complaints.
Monitoring cash and transactions and daily bank remittances
Team Leader
Ghida Al-Sultan Food & Bevarages
Jeddah , Saudi Arabia
2019.09 - 2020.02
Monitor cleanliness of the restaurant.
provides orientation to new employees.
Monitor inventory levels.
Enforces the highest standards in quality food preparation.
Education
Higher secondary school certificate - Business study
Gazaria kolimullah university
Bgaberchar,Gazaria,, Bangladesh
07.2012
Secondary school certificate - Business Study
TCRQ high school
Tangerchar,Gazariya,Munshigonj, Bangladesh
03.2010
Skills
Internal Communication.
Enthusiasm for creating delicious food and providing great service.
Quality Food Production.
Exceptional Customer Service,
An eye for detail and the ability to drive consistent brands standards.
Effective leadership skills & decision making.
Certification
Reza Hygiene System .
Food & Safety .
Cleaning training from Eco Lab.
Timeline
Team Leader
Ghida Al-Sultan Food & Bevarages
2019.09 - 2020.02
Store Supervisor
Ghida Al-Sultan Food & Beverages
2019.06 - 2023.01
Store Manager
Ghida Al - Sultan Food & Beverages
Higher secondary school certificate - Business study