Hammad Albalawi

• Grew engagement, interaction and reputation through multi-platform campaigns for outstanding levels of client satisfaction.
• Influenced key decision-making and established trust with stakeholders.
• Drew on understanding of key markets to push development of business strategies.
• Closed complex, lucrative deals with new customers.
• Generated leads to bring in new client revenue and improve bottom-line profitability.
• Launched new product lines with strong retail and marketing strategy.
• Coached team to build client relationships and exceed sales targets.

• Conferred with managers to identify trends and adapt PR strategies to stay relevant.
• Coached client representatives on how to handle media enquiries and press interviews.
• Undertook research for and presented new business proposals to potential customers.
• Drafted communications for routine releases and emergency response.
• Collaborated with marketing team to create innovative strategies for optimised campaign results.
• Wrote and edited in-house articles, case studies and annual reports.

• Inspected product labels prior to use or storage.
• Reported progress on assigned tasks, communicating when not possible to meet deadlines.
• Followed strict procedures to document rejected parts for quality assurance and traceability purposes.
• Conducted thorough inspections on first articles, customer returns and staged products for policy compliance.
• Adhered to health and safety guidelines for equipment use to keep working environment safe.

• Reviewed processes and practices regularly to achieve business goals.
• Implemented personal development programmes to enhance staff capabilities and satisfaction.
• Planned staff rotas to meet customer needs whilst remaining under budget.
• Delivered feedback constructively to enhance staff performance.
• Allocated customer service resources to adequately staff shifts in alignment with approved budget.

• Professional development completed in finance and investment

English language certificate from Newcastle college high degree