Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hammad Albalawi

Riyadh

Summary

Talented professional ready to bring hardworking mentality to Trainee position. Driven to learn position inside and out to maximize contributions and support business and customer objectives. Outstanding organizational skills and knowledge of [Software].

Overview

2
2
years of professional experience

Work History

GDP Trainee

Decision Support Center GDP Program
8 2023 - Current
  • Academic Training - Harris School of Public Policy: Data Analysis and visualization with R and Python
  • Big Data Techniques and applications and Machine Learning using Python libraries
  • On-Job Training - Strategic Management Office: IT Planning and IT Demand Management: assessing current IT infrastructure to identify areas for improvement. Collecting and analyzing technological needs from various departments to identify and implement appropriate IT solutions
  • Innovation and Emerging Technologies: Researching and identifying emerging technologies for potential business impact and implementation feasibility
  • Digital Government Authority (Qiyas): Collaborated on initiatives to align with the Digital Government Authority's standards.
  • IT Governance: Establishing IT governance frameworks to ensure compliance with regulatory requirements and industry standards.
  • IT Strategy: Designing IT strategies to enhance operational efficiency and drive digital transformation.

Customer Service Senior officer

Mobily
07.2023 - 08.2023
  • Reviewed and prioritized incoming tickets from Mobily Business clients for all services, ensuring timely resolution and meeting SLAs
  • Conducted meetings with high-end clients to troubleshoot issues and provide personalized solutions
  • Collaborated with cross-functional teams to streamline processes for ticket assignment.

IoT Operation Support

Mobily
08.2022 - 07.2023
  • Worked on analyzing daily reports for Saudi Electricity Company for Smart Meter Project and troubleshooting connectivity issues
  • Worked on Fleet Management Project for Mobily clients
  • Worked on Deploying Body cameras for Saudi Customs for increased security measures and troubleshooting the issues.

Education

Bachelor's degree in management information systems -

King Abdulaziz University

Skills

  • Fast learner able to quickly grasp new concepts

  • Strong communication skills

  • Proficient in programming with Python and R

  • Skilled in data analysis and visualization techniques

  • Attention to Detail

Timeline

Customer Service Senior officer

Mobily
07.2023 - 08.2023

IoT Operation Support

Mobily
08.2022 - 07.2023

GDP Trainee

Decision Support Center GDP Program
8 2023 - Current

Bachelor's degree in management information systems -

King Abdulaziz University

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Hammad Albalawi