HAMZA ABDELLAOUI
Doha
Summary
Results-driven sales executive with retail and customer engagement experience. Drive sales performance by building durable customer relationships and exceeding monthly targets. Apply strong communication, negotiation, and problem-solving skills to close opportunities. Use product knowledge to support business growth in fast-paced environments.
Overview
4
4
Languages
1
1
Certification
5
5
years of professional experience
Work History
Sales Associate
Jarir Bookstore Qatar
Doha, Qatar
07.2025 - Current
- Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
- Promoted new products and promotions to customers, enhancing sales opportunities.
- Provided product range, price, delivery, warranty, and usage information to customers, facilitating informed purchasing decisions.
- Resolved customer queries using active listening and problem-solving skills.
- Handled customer returns, refunds and exchanges at customer service desk.
- Organised products systematically on shelves and maintained visual merchandising standards for a clean and appealing shopping environment.
- Packed and processed stock from fresh counters using wrapping machines.
Admin Assistant
Al Shamikha Trading
Qatar
02.2025 - Current
- Managing schedules, coordinating meetings, and handling office communications.
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Communicated with clients, handling inquiries, trade confirmations, and account updates to enhance client satisfaction.
- Maintained files and databases to ensure accurate documentation and streamlined retrieval.
- Formatting, editing, and organizing reports, presentations, and correspondence.
- Utilising office software for scheduling, data entry, and workflow optimisation.
- Ordered supplies and managed inventory to support team operations and maintain workflow efficiency.
Sales Associate
Zara
Tunisia
02.2023 - 01.2025
- Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
- Assisted customers in selecting products that best fit their personal needs and preferences.
- Delivered exceptional service by understanding customer needs and exceeding expectations.
- Resolved customer queries using active listening and problem-solving skills.
- Handled customer complaints with professionalism, working towards fair and swift resolutions.
- Tracked daily sales targets, motivating self and team towards achieving and exceeding goals.
- Displayed outstanding personal presentation and customer service in customer-facing role.
Boutique Sales Associate
Exist
Tunisia
08.2021 - 11.2022
- Met sales targets through proactive promotion and excellent customer service.
- Guided customer decisions with knowledge-based advice to ensure suitable product selection.
- Provided after-sales support, handling returns and exchanges with a focus on customer retention.
- Resolved customer enquiries and complaints in line with company guidelines.
- Collaborated with team members to achieve monthly sales targets, fostering a culture of teamwork and achievement.
- Kept shelves neat, clean and organised through visual merchandising.
- Replenished items and organised displays to keep stock looking professional.
- Managed inventory levels, conducted stock checks, and reordered items to maintain optimal stock levels.
- Registered and responded to after sales customer service requests and refunds.
- Assisted in annual stocktaking through counting, record-keeping and documenting.
Education
ECL Certificate - German Language (Level B1)
Hammamat Languages Center (HLV)
01-2023
Bachelor's Degree - English Language
University of Arts and Humanities of Kairouan
01-2021
Skills
- Sales techniques
- Product knowledge
- Customer service
- Customer inquiry handling
- Face-to-face selling
- Customer retention
- Conflict resolution
- Problem solving
- Visual merchandising
- Inventory management
- Point of sale management
- Sales performance analysis
- Task management
- Team building
- Customer focus
- Confident communicator
- Multitasking efficiency
- Pricing strategy
- Point of sale management
Custom
Negotiation & Persuasion, Digital Marketing, Sales Forecasting, Product Knowledge, CRM & Data Management, Active Listening, Presentation Skills, Customer Relationship Management, Problem-Solving, Time Management, Market Analysis, Competitor Awareness, Adaptability, Data-Driven Decision Making
Languages
Arabic
First Language
English
Proficient
C2
French
Advanced
C1
German
Intermediate
B1
Certification
- ECL German Test (B1) Certified
- Recognition Certificate (Employee Of The Month)
Interests
- Reading
- Travel
Accomplishments
- Bachelor Degree of English Language
Timeline
Sales Associate
Jarir Bookstore Qatar
07.2025 - Current
Admin Assistant
Al Shamikha Trading
02.2025 - Current
Sales Associate
Zara
02.2023 - 01.2025
Boutique Sales Associate
Exist
08.2021 - 11.2022
ECL Certificate - German Language (Level B1)
Hammamat Languages Center (HLV)
Bachelor's Degree - English Language
University of Arts and Humanities of Kairouan