Hamza Abdul Hamid
Riyadh
Summary
Dynamic leader with a proven track record at Alshaya Group, excelling in customer service management and operations. Mastered inventory control and team leadership, significantly enhancing store profitability and customer satisfaction. Skilled in mentoring staff and solving complex problems, demonstrating exceptional multitasking and organizational abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
Alshaya Group
04.2014 - 11.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Education
High School Diploma -
Ibn Othimin
Riyadh, Saudi Arabia04-2010
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Friendly and positive
- Team leadership and coaching
- Inventory control
- Operations management
Certification
- Completion of Coffee Academy Starbucks MENA Level -300.
- Certified Barista Trainer.
Timeline
Store Manager
Alshaya Group
04.2014 - 11.2024
High School Diploma -
Ibn Othimin
Similar Profiles
Fatma AbdelwahabFatma Abdelwahab
Senior customer service officer at Alshaya GroupSenior customer service officer at Alshaya Group
Kharen Jane MacusiKharen Jane Macusi
Store manager at Alshaya GroupStore manager at Alshaya Group
Amr GabrAmr Gabr
E-commerce & Facility Management Supervisor at Alshaya GroupE-commerce & Facility Management Supervisor at Alshaya Group
Linda PongomaLinda Pongoma
Senior Corporate Planning & Portfolio Management A at Alshaya GroupSenior Corporate Planning & Portfolio Management A at Alshaya Group
Shahad AltamimiShahad Altamimi
Restaurant Manager in Charge at Naif Alrajihi InvestmentRestaurant Manager in Charge at Naif Alrajihi Investment