Hamza Abdullatif
Riyadh,Saudi Arabia
Summary
Accomplished professional with expertise in troubleshooting and repairs, demonstrating strong analytical and organizational skills. Proven ability to enhance customer satisfaction through effective problem resolution and field repairs. Proficient in Microsoft Office and skilled in both written and verbal communication, ensuring efficient team collaboration. Committed to fostering trust-based relationships and leading teams with an engaging leadership style, with a focus on advancing client communication and documentation development.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Trainee
Dr. Bassam center
Riyadh, Saudi Arabia
2019.06 - 2019.12
- Six-months training on dialysis machines and various medical equipment
- Basic maintenance and troubleshooting
- Experience with RO systems and clinical devices
Field service engineer
Allehbi dialysis Center
Riyadh, Saudi Arabia
2020.01 - 2022.01
- Maintenance & troubleshooting of dialysis machines, beds, and defibrillator
- Preventive maintenance and calibration of medical equipment
- Ensuring equipment efficiency and safety standards
Field Service Engineer
AL-faisaliah company
2022.02 - 2026.03
- Installation & troubleshooting of dialysis machines, monitors, ventilator, and medical devices.
- Experience with Covidien, Kangaroo pumps, Nipro, Nikiso, Liconic, Mindray, Fabian acutonic and Philips defibrillators.
- Preventive & corrective maintenance, repair and spare parts replacement
- Secured a maintenance contract for 80 medical devices with a total value of approximately 320,000 SAR
- Successfully negotiated pricing while maintaining business value and client satisfaction.
- Contributed to additional revenue by supporting the sale of 15 medical devices as part of the same agreement
- Strengthened client relationships leading to long term service agreements
Education
Bachelor of science - Electronics and Communication Engineering
Modern Academy for Engineering and Technology
Cairo/Egypt 2013.09 - 2017.06
High School - Science (Mathematics & Physics)
Alfaisaliah
Riyadh, Riyadh Region 2009.09 - 2012.06
Skills
- Troubleshooting and repairs
- Analytical thinking
- Organizational skills
- Initiative and problem solving
- Presentation skills
- Reading comprehension
- Microsoft Office proficiency
- Written and verbal communication
- Efficiency and organization
- Team collaboration
- Relationship building and trust
- Confidence and determination
- Adaptability to situations
- Efficient time management
- Remote support provision
- On-Site troubleshooting
- Field service reporting
- Customer satisfaction management
- On-Site problem resolution
- Field repairs
- Flexible working hours
- Customer Service
- Documentation development
- Data Entry
- Client communication
- Engaging leadership style
- Equipment calibration
- Medical equipment servicing
- Team direction
Custom Section
- Troubleshooting and repairs
- Analytical thinking
- Organizational strengths
- Initiative and problem solving abilities
- Excellent Presentation Skills
- Excellent Reading Skills
- Proficient in Microsoft Office (Word, PowerPoint and Excel)
- Excellent written and verbal communication skills
- Highly organized and efficient
- Ability to work independently or as part of a team
- Ability to rapidly build relationships and set up trust
- Confident and Determined
- Ability to cope up with different situations
Training
- Nipro (Surdial-X)
- Nipro (Phoenix one)
- Fabian (Acutronic)
- Liconic (SAB/FAB)
- Nikiso (Aquarius Regular)
Languages
Arabic
Intermediate
English
Intermediate
German
Beginner
References
References available upon request.
Timeline
Field Service Engineer
AL-faisaliah company
2022.02 - 2026.03
Field service engineer
Allehbi dialysis Center
2020.01 - 2022.01
Trainee
Dr. Bassam center
2019.06 - 2019.12
Bachelor of science - Electronics and Communication Engineering
Modern Academy for Engineering and Technology
2013.09 - 2017.06
High School - Science (Mathematics & Physics)
Alfaisaliah
2009.09 - 2012.06