Hamza Al-Howaidi
Khobar
Summary
I look forward to an opportunity to apply my knowledge and academic skills in Human Resources Management that consequently would lead to achieving organizational business objectives and enriching my knowledge and experience.
Overview
11
11
years of professional experience
Work History
Client Support Executive
Marsh
2025.08 - Current
- Policy & Benefits Guidance
Clarifying what is covered under a client's plan
Onboarding New clients Guiding clients through the initial enrollment process, and helping them to utilise their benefits.
Managing Policy Updates: Processing mid-term to add dependents. - Claims & Pre-Authorization Approval Coordination. Claims Troubleshooting.
- Account & Network Management
Serving direct point of contact for company HR to address billing.
Provider Network Helping - Complaint Resolution & Data integrity
Handling grievances regarding premium increases.
Human Resources Senior Coordinator
Future Pipe Industries
2024.01 - 2025.07
- Planned, organised, and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
- Organised welcome events for new hires to foster engagement and enhance company culture.
- Coordinated performance appraisal systems and policies to ensure alignment with organisational objectives.
- Trained and directed employees on duties, job safety, and rights to promote a safe and informed workplace.
Human Resources Coordinator
Al-Taraji Sports club
2022.01 - 2024.01
- Implemented recruitment, selection, and appraisal practices to enhance talent acquisition.
- Coordinated all Human Resource Management operations related to Al-Hokama file, ensuring accurate documentation and reporting.
- Developed resource policies to guide effective human resource practices.
- Promoted values of strategic human resource management to support organisational efficiency.
- Managed operations for MOI/GOSI/MOS by coordinating tasks and resources effectively.
Call center team leader
Total Care Saudi
2018.09 - 2021.05
- Led team of 8 call center agents, ensuring high-quality service delivery and customer satisfaction.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Conducted performance reviews and provided tailored feedback to support employee development and engagement.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Answered incoming calls and responded to customer emails, resolving inquiries and enhancing customer experience.
Crew Trainer
Macdonald's
2015.09 - 2017.12
- Trained 2-5 employees in customer service and food safety standards, ensuring compliance with performance requirements.
- Maintained current knowledge of company standards and up-to-date food safety regulations.
- Supported professional development and goal setting for all staff to enhance team capabilities.
- Modelled quality service for team members to foster a positive work environment.
Education
English Language -
American Language and Culture Institute (ALCI)
Chico, California, United States of America2012-10
Bachelor of Science - Human Resources Management
Mohammed Bin Fahad University
Khobar, Eastern Province2021-05
Skills
- Customer relationship management
- Recruitment
- Staff development
- Talent management
- Performance management
- Microsoft Excel
- Microsoft Word
- PowerPoint
- Fluent English
- Communication skills
- Leadership qualities
Training
- Research Method
- Negotiation and conflict planning
- Recruitment
- Employee Relationship
- Compensation and Benefits
Activities and Volunteering
- Member of Society for Human Resource Management (SHRM), 2016-01-01 to Present
- Vice president of Saudi Students Club at Chico University, 2012-01-01 to 2013-01-01
- Coordinator hosting event for foreign exchange students, 2013-01-01 to 2014-01-01
- Coordinator at Chico University, International Student Organization (ISO), 2012-01-01 to 2013-01-01
- Event planner with Snabel Al-Kaheer - Alwafaa, 2004-01-01 to 2006-01-01
Timeline
Client Support Executive
Marsh
2025.08 - Current
Human Resources Senior Coordinator
Future Pipe Industries
2024.01 - 2025.07
Human Resources Coordinator
Al-Taraji Sports club
2022.01 - 2024.01
Call center team leader
Total Care Saudi
2018.09 - 2021.05
Crew Trainer
Macdonald's
2015.09 - 2017.12
English Language -
American Language and Culture Institute (ALCI)
Bachelor of Science - Human Resources Management
Mohammed Bin Fahad University