KHALED HAMMAMI

Harvey Nichols-doha Qatar

• Lead the team and accompany them through training, while ensuring the continuous development of their individual and collective skills.
• Contribute with the management in the construction and achievement of the objectives.
• Ability to maintain the confidentiality of sensitive.
• Recruited and trained high-achieving sales teams, aiding company success against profit goals.
• Selected, trained and performance-managed staff to handle high workload with ambitious targets.
• Monitored sales leads and conversions, motivating and incentivising teams to continue increased business.

• Company Overview: Abu Issa Holding, Lafayette
• Warmly greeting the potential clients and extending an invitation back to the counter and making each experience a unique one for the customer.
• Building a strong bond with customers by making them feel comfortable and happy.
• Responsible for assisting customers make the correct choices for their needs.
• Stocking and reorganizing inventory on a weekly basis following planogram guidelines.
• Assisting clients by applying fragrance tests, informing the clients about any and all products, teaching the client about all products, providing world class customer service when assisting and applying on clients.
• Checking the clients out at the cash wrap, assisting in planograms and inventory, and managing the cleanliness of the counters.
• Building relationships with customers to increase the likelihood of repeat business.
• Abu Issa Holding, Lafayette

• Replenished items and organised displays to keep stock looking professional.
• Built and maintained positive relationships with customers to encourage repeat business.
• Collaborated with team members to achieve targets and contribute to a positive working environment.
• Handled returns and exchanges with professionalism, maintaining customer trust and store reputation.
• Tracked daily sales targets, motivating self and team towards achieving and exceeding goals.
• Provided exceptional customer service, addressing queries and concerns with patience and understanding.

• Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
• Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
• Led sales team to exceed quarterly targets through effective coaching and performance monitoring.
• Organised and maintained sales records for accurate reporting and performance tracking.
• Monitored competitor activities, adapting strategies to maintain competitive advantage.