Hana Al-Amri

• Handling Sea Export, Import.
• Shipment tracking and updating customer on timely basis.
• Coordinating with Clients on their shipment requirements and documentation.
• Following with customer for any required documentation.
• Coordinating overseas agents.
• Performs office management duties, oversees maintenance of personnel records, handling petty cash and other financial documents.
• Provide high quality customer service by answering customer enquires politely with correct and complete information and redirect them where appropriate.
• Booking containers for costumers as requested by them.
• Tracking vessels and their movements.
• Coordinate between Equipment management team, Accounts and Fleet Team.
• Preparing Bill of Ladings, Cost Sheets
• Preparing Export –Import Invoices.
• Maintain a professional, friendly work environment by encouraging team spirit and mutual co-operation.
• Preparing the Load list & Manifest.
• Preparing monthly report and yearly manifest for assigned route.
• Resolves complaints and answers questions of customers regarding services and procedures
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Duties of both Jobs

• Provides accurate Arabic/English translation between patients/families and nursing and/or medical personnel
• Maintains, enters and extract patient computer data
• Ensures all forms and records have appropriate patient identification information
• Ensures patient records are available in prompt/expedient manner
• Ascertains patient eligibility for specific treatments
• Processes physician’s orders under nurse’s supervision
• Maintains adequate stock of forms and other paper supplies according to unit/clinic minimum stock requirement
• Acts as receptionist for patients and families
• Demonstrates appropriate interpersonal skill with co-worker, patients, families and other departments
• Assists with cultural understanding between nursing stuff, patients and families
• Assumes responsibility and accountability for own actions, decisions and behaviors
• Anticipates and acts to maintain safe environment for self and others
• Takes direct and appropriate action in urgent and emergency situation
• Works with other in manner that promotes cooperation and teamwork
• Using chain of command appropriately to communicate and resolve problems
• Performs other related duties as assigned.
• Pleasantly interacted with patients, families, physicians and other personnel to create professional environment.
• Adhered to strict set of rules and policies concerning patient confidentiality.
• Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence
• Organized patient files and streamlined operations to improve efficiency
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls