Hana Almhmadi

• Established strategic planning and best practices to drive customer growth and retention.
• Implemented feedback mechanisms to enhance operational transparency.
• Advocated for customer needs to ensure effective service delivery.
• Provided after-sales support, resulting in increased repeat business.
• Collaborated with sales teams to deliver comprehensive product information.
• Championed knowledge sharing sessions to boost team competency.
• Coordinated cross-functional teams to resolve escalated issues efficiently.
• Negotiated solutions between customers and company to uphold brand reputation.

• Secured first CX public sector citizen engagement opportunity, gaining internal recognition.
• Maintained comprehensive knowledge of industry trends to support end-users effectively.
• Collaborated with C-level executives to align CX strategies with organisational objectives.
• Mapped project requirements to ensure alignment with desired outcomes.
• Facilitated system expansions and modifications to enhance functionality.
• Analysed business requirements and proposed adaptable solutions for future needs.
• Developed RFPs, RFIs, and compliance matrices for SAP CX solutions.
• Pursued relevant qualifications and training to ensure professional development.

• Established strong relationships with C-level clients to address KPIs and build trust.
• Proactively managed client needs through attentive listening and support, enhancing relationships and increasing upsell opportunities.
• Secured first IBM blockchain signing in healthcare sector in Saudi Arabia, earning internal recognition for deal closure.
• Developed industry-focused solutions and best practices for account management.
• Created territory plans to generate sales pipeline effectively.
• Initiated two strategic partnerships in 2020, driving significant revenue growth.
• Conducted thorough profiling to identify client needs, providing tailored advice and closing sales.
• Maintained customer satisfaction rate of 92% by resolving complaints promptly and professionally.

• Analysed requirements and responded to RFPs, ensuring alignment with product compliance standards.
• Delivered impactful presentations and demonstrations to clients, effectively showcasing product value.
• Collaborated closely with sales teams to close i2 deals and achieve targets.
• Participated in technical communities and events, identifying new business opportunities.
• Developed Covid-19 infection tracking demo environment and produced explanatory voice-over recordings for client engagement.

Promote IBM SW through support technical sales activities :

• Responsible for IBM analytics SW [ ECM Filenet, Datacap, i2, Case Manager ].
• Prepare demo environment for IBM technical sales to use them for demo, based on the client industry or shared use-cases.
• Deliver Demos.

Promote IBM SW through Lab services and delivery activities :

• Installing, configuring and deploying IBM Analytics SW.
• Perform UAT, SAT, SIT testing.
• Create Java Based helpers and integrator to integrate with client infrastructure in case there is no out of the box support with client infrastructure.
• I have Done successful project for NCB bank in Saudi Arabia, deploy ECM and create an auto bulk entry using java pl, to read from excel based sheet and upload to the ECM storage record in order to automate the entry process.
• Developed bulk search query for al Rajhi bank ECM project.
• Deployed Case Manager to KSU on windows based cloud environment.

Initiatives:

• Volunteered to review the SOW in order to ensure quality and legal as well as properly scoped milestone.
• Prepared standards templates for SOW for the lab services team be used in order to unify and to achieves standardization.
• Participated in PNU university initiative from IBM to support graduate to deploy their graduation projects and get faster prototype using IBM PaaS Bluemix.

• Establish Relations Between Employers and TeleTaqat Project
• Educate employer about TeleTaqat project, thats include delivering presentation and site visit
• Proactively, getting the open vacancies at the employers and upload it into the TeleTaqat portal
• Maintain and manage the interviewing cycle between the employers and the applicants and get feedback to report it in the portal
• I had opened the maximum number of open vacancies in the second month.

Summer job before graduating

• Utilized programming capabilities in PHP, SQL and JavaScript and other libraries as needed.
• Developed a custom, website for the Municipality holidays of the year which include Ramadan and Eid theme building, with online game to be published for these holidays, in order to attract the younger generation to visit and interact with Municipality Website
• Established milestones for projects and ensured that all team members were well-prepared so that deadlines were met.
• Divided project milestone and divided it among the team based on their skills.
• Integrated the projects capabilities requested from the team, and published in two months time.