Hana'a AlHur
Dammam
Summary
Proactive Customer Success Manager exceptional at building strong credible relationships. Thorough monitoring and measuring customer satisfaction and taking action to remedy any concerns. Demonstrable success in thinking strategically while providing consistent customer satisfaction and retention in fast-paced environments.
Persuasive professional with impressive track record in prompt escalation and resolution of customer queries. Drives success by coordinating internal teams to meet clients needs. Passionate about contributing to creation of world class customer service function.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work history
Strategic customer Success Manager
Pall Corporations
Dhahran, Eastern Province
2025.07 - Current
- Handling Aramco, SABIC, ADNOC and Qatar Energy.
- Piloted the introduction of new products or services into the market, reinforcing brand reputation among existing clients.
- Coordinated support team to achieve higher customer satisfaction rates.
- Managed key accounts, driving growth in recurring revenue streams.
- Led customer success initiatives, boosting overall loyalty and engagement rates.
- Optimized usage of resources by implementing effective time management techniques.
- Mitigated risks by ensuring compliance with company policies and regulations during client interactions.
- Assessed customer needs for tailored service offerings.
- Resolved escalated issues with detailed problem-solving skills.
- Identified process improvements, enhancing efficiency in customer service delivery.
Region PL Sales Manager
Baker Hughes
Dammam
2023.01 - 2025.07
- Created and implemented a strategic plan aimed at achieving sales targets.
- Develop and implement a customer strategy for midsize customers within a given geography.
- Served as the main contact for customers and fostered strong relationships.
- Collaborate with cross-functional teams to ensure customer satisfaction.
- Lead the development and execution of customer orders and projects.
- Work with the regional leadership to set up the BIs for the region.
- Provide regular updates on sales performance and market trends.
- Implemented CRM systems, improving efficiency in client relationship management.
- Led and facilitated teamwork within commercial family, fostering collaboration to achieve common goals.
- Ensure compliance with company policies and procedures.
Senior project manager
Baker Hughes
Dhahran
2021.09 - 2023.01
- Lead the development and execution of project plans.
- Lead the execution of projects according to the company’s quality, delivery, and cost standards.
- Led cross-functional teams for effective project execution.
- Ensure project implementation as well as work packages and activities are carried out on time.
- Developed comprehensive project plans for successful execution.
- Coordinated project activities and functions to ensure alignment with project goals.
- Coordinated with stakeholders to meet project objectives.
- Delivered project-related services to meet stakeholder expectations.
- Provided regular updates on project performance and market trends to inform decision-making.
- Collaborated with regional leadership to establish business initiatives for the region.
Fulfillment Leader
Baker Hughes
Dammam
2019.06 - 2021.09
- Act as the focal point between the plant and OTR/Commercial team.
- Work with OTR and Commercial team on forecast and demand plan.
- Lead the fulfillment, production control, and on-time delivery cycle.
- Track and monitor the jobs throughout the manufacturing cycle.
- Lead the coordination between the different functions e.g. manufacturing, sourcing, and logistics.
- Lead the OTR IC coordination and CSR fulfillment.
- Provide regular updates on order status and customer satisfaction.
- Work with the regional leadership to set up the BIs for the region.
Project Manager
General Electric
Dammam
2017.09 - 2019.05
- Strategically plan the jobs going through inspection and repair process.
- Lead the project execution based on the component output requirements.
- Act as the focal point connecting the supporting functions (sourcing, logistics, material handling, etc.).
- Ensure compliance with company policies and procedures.
- Provide regular updates on project performance and market trends.
- Work with the regional leadership to set up the BIs for the region.
Business Development Manager
Pose LLC
Alkhobar
2017.09 - 2019.05
- Develop and execute a strategic plan to achieve sales targets.
- Identify and develop new business opportunities.
- Lead the development and execution of customer orders and projects.
- Work with the regional leadership to set up the BIs for the region.
MENAT Quality Eng
General Electric
Dammam
2016.09 - 2017.09
- Customer Experience owner in Middle East.
- Ensured audit effectiveness by targeting five findings per audit and achieving 98% on-time closure.
- Led initiatives to promote a quality culture across the Middle East region.
- Conducted daily quality reviews to maintain high standards.
- Published and conducted daily quality reviews of customer quality issues.
- Work with the regional leadership to set up the BIs for the region.
- Performed daily operational duties with precision and efficiency.
- Learned and applied new skills to daily tasks, enhancing overall efficiency.
- Successfully delivered on tasks within tight deadlines.
Customer Services & Sales Specialist
Sun Ace Gulf Ltd
Jubail Industrial City, Saudi Arabia
2013.02 - 2016.09
- Led customer service and sales team to achieve targets and enhance customer experiences.
- Managed customer service and sales operations, ensuring alignment with strategic objectives.
- Ensure compliance with company policies and procedures.
- Provided regular updates on customer satisfaction and sales performance to inform decision-making.
- Partnered with regional leaders to implement business intelligence tools for improved decision-making.
- Streamlined sales processes for improved efficiency and results.
Education
Bachelor of Management Information Systems -
Jubail University College
Jubail Industrial City 2007.01 - 2010.01
Skills
- GE Certified RCA leader
- GE Certified Internal Auditor
- SAP Repair System
- Solution-Focused mindset
- Customer lifecycle understanding
- Proactive anticipation
Languages
English - Advanced
Arabic - Native
Publications
- Power of Determination Featured in Saudi Gazette as one of the youngest leaders.
- Featured in GNN broadcast about GE’s Gas, Steam and renewable power Generation representing GEMTE.
Affiliations
- weight Lifting
Timeline
Strategic customer Success Manager
Pall Corporations
2025.07 - Current
Region PL Sales Manager
Baker Hughes
2023.01 - 2025.07
Senior project manager
Baker Hughes
2021.09 - 2023.01
Fulfillment Leader
Baker Hughes
2019.06 - 2021.09
Project Manager
General Electric
2017.09 - 2019.05
Business Development Manager
Pose LLC
2017.09 - 2019.05
MENAT Quality Eng
General Electric
2016.09 - 2017.09
Customer Services & Sales Specialist
Sun Ace Gulf Ltd
2013.02 - 2016.09
Bachelor of Management Information Systems -
Jubail University College
2007.01 - 2010.01