Hanaa Abdullah Alghamdi
Khobar
Summary
Dynamic leader with proven expertise in staff management and project management honed at Al-Ettifaq Club Academy. Excelled in fostering team building and customer service excellence, achieving significant performance improvements. Skilled in negotiation and decision-making, adept at driving projects to completion and enhancing operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor
Al-Ettifaq Club Academy
07.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Supervision of the registration and sales office
- Supervising all accounting operations and budgets Providing all academy requirements
- Supervising official emails and communications
- Supervision of all felid and player safety
- Managing problems, complaints and customer service
Team Manager
Sport Yard Academy
08.2021 - 07.2024
- Managing the team and team requirements
- Working on a ( Sports ) program and ( My SAFF )
- Registering players before the match and attending official matches with the team Provide ID.
- responsible about players excuse before the match and the technical staff
- Providing all team requirements
- communicate with ministry of Sports
Manager
Al- Hilal Club Academy
09.2023 - 06.2024
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Supervision of the registration and sales office
- Supervising all accounting operations and budgets
Providing all academy requirements - Supervising official emails and communications
- Supervision of all feild and player safety
- Managing problems, complaints and customer service
Public Relations Manager
Spiders
10.2021 - 08.2023
- Drafted and edited content for organizational publications, employee newsletters, and stockholders' reports.
- Implementing marketing and sales strategies.
- Preparing and submitting reports and statistics.
Coordinating work teams. - Effective implementation of assigned tasks.
- Providing high-quality service to customers.
- Managed internal, external, and crisis communications.
- Coordinated and managed sponsorships and sponsorship activation.
- Aligned projects and daily activities with company vision, strategies and tactics.
Coordinating Sports Events
Al- Khaleej Saudi Club
08.2022 - 06.2023
- Coordinating sports events
- Supervising crowd management and organization in matches
- Coordinating events accompanying Al-Khaleej Club matches
Administrative Assistant
Aggcom
09.2013 - 10.2021
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Providing support in administrative tasks, such as responding to emails, calls and document management.
- Coordinating with different departments.
- Working within a team to achieve company goals.
Education
Human Resource Management -
Prince Mohammed Bin Fahad University
Khobar12-2018
English Language Course -
Language And Culture Center
USA, Huston09-2013
Skills
- Customer service
- Decision-making
- Team building
- Training and mentoring
- Staff management
- Relationship building
- Negotiation
- Project management
Certification
- Sports Project Management - Leadership Development Institute
- Digital Marketing Course - Google Women's Football Business
- Management - Barcelona Innovation Institute
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Supervisor
Al-Ettifaq Club Academy
07.2024 - Current
Manager
Al- Hilal Club Academy
09.2023 - 06.2024
Coordinating Sports Events
Al- Khaleej Saudi Club
08.2022 - 06.2023
Public Relations Manager
Spiders
10.2021 - 08.2023
Team Manager
Sport Yard Academy
08.2021 - 07.2024
Administrative Assistant
Aggcom
09.2013 - 10.2021
- Sports Project Management - Leadership Development Institute
- Digital Marketing Course - Google Women's Football Business
- Management - Barcelona Innovation Institute
Human Resource Management -
Prince Mohammed Bin Fahad University
English Language Course -
Language And Culture Center
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