Hana Almohaimeed
Riyadh
Summary
I have experience more than 8 years in customer service, customer service management ,and telemarketing management , also I have the skill of designing and Im drawing coach .my achieves improve my skills and looking for the best work
Overview
11
11
years of professional experience
Work History
Markting Mangment
Albazim
Riyadh, Saudi Arabia
12.2020 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Telesales Center Manger
Ersal Trasfer Mony
Riyadh, Saudi Arabia
09.2018 - 09.2020
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
- Championed innovation in service offerings, continuously identifying emerging trends and incorporating them into the center''s operations to stay ahead of competitors.
Costomer Service - Team Leader
Fareaz
Riyadh, Saudi Arabia
02.2013 - 03.2018
- Exhibited high energy and professionalism when dealing with clients and staff.
- Continuously sought opportunities for personal growth as well as professional development opportunities for the entire team.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promoted open communication channels among team members for better alignment on goals and objectives.
Education
High School Diploma -
Computer Network And Internet Technologies
Riyadh, Saudi ArabiaMBA - Bachelor
Economy
Imam Muhammad BinSaud Universty12.2015
Skills
- PPE use
- Good Telephone Etiquette
- Analytical and Critical Thinking
- Calm Under Pressure
- Social Perceptiveness
- Computer Skills
- Microsoft Word
- Customer Relations
- Data Management
- Graphic design
- Graghic disighn
Languages
Arabic
Native language
English
Upper intermediate
B2
TRINING CORSES
- self development
- creative thinking
- digital marketing
- Women in management
- negotiating tools and techniques
- communication tools and techniques
- fundamentals and principle of narial Accounting
- international Accounting Standards in the public Sinter
Timeline
Markting Mangment
Albazim
12.2020 - Current
Telesales Center Manger
Ersal Trasfer Mony
09.2018 - 09.2020
Costomer Service - Team Leader
Fareaz
02.2013 - 03.2018
High School Diploma -
Computer Network And Internet Technologies
MBA - Bachelor
Economy