Hanadi AlKhamis
Summary
Well-organized Administrative Assistant capable of implementing and evaluating all human resource department policies, procedures, and structures. Adept at identifying the company’s hiring needs that align with business objectives. Skilled in providing administrative support to multiple departments. Seeking a position that offers opportunities for professional growth and development, and the ability to make a positive impact on the workforce.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Experience Representative
CCC by STC
Riyadh
08.2023 - Current
- Efficiently handle and resolve customer inquiries, concerns, and complaints.
- Managed and resolved customer inquiries, ensuring timely and effective solutions.
- Maintained a high level of customer satisfaction, earning positive feedback.
- Collaborated with colleagues to streamline processes, improving customer experience.
- Develop a deep understanding of the company's products or services to assist customers effectively and provide accurate information.
- Collect and analyze customer feedback to identify areas for improvement in products, services, or customer support processes.
Administrative Assistant (Volunteer)
School Sheikh Abdul Raqqaf Afifi
Riyadh
05.2015 - Current
- Maintain regular communication with teachers and students to monitor their progress and address any concerns or issues.
- Supervise classes to ensure that all procedures are followed and maintain a safe and positive learning environment.
- Oversee the progress of job applications and assess potential candidates. Conduct telephone and in-person interviews with candidates as a part of the recruitment process.
- Provide students with direct support on a daily basis and maintain the student registry.
Human Resources Specialist Trainee
International Human Resources Company
Riyadh
07.2021 - 01.2022
- Managed the recruitment process from posting job listings to conducting interviews and selecting candidates.
- Assisted with performance management, including setting performance goals, conducting reviews, and providing feedback.
- Monitored job applications and evaluated candidates for suitable positions.
- Provided guidance and support to managers and employees on Human Resources related issues, including employee relations and policy interpretation.
- Handled employee relations, including conflict resolution and disciplinary actions when necessary.
Education
Bachelor's Degree in Sociology College of Arts -
King Saud University
Riyadh Saudi ArabiaSkills
- Human Resources Management
- Portfolio Management
- Performance Management
- Employee Relations
- Recruiting Reporting
- Scheduling Interviewing
- Payroll Processing
- Administration
- Microsoft Office
- Report Writing
- Problem-Solving
- Decision-Making
- Teamwork
- Leadership
- Communication
Certification
- Statistical Analysis | King Saud University | Sep 2019
- Data Entry and Word Processing | King Saud University | Oct 2018
- Human Resources Management | King Saud University | Mar 2017
- Secretarial Skills | Ministry of Education | Mar 2017
- Employing Social Theory in Social Research | King Saud University | Dec 2016
- The Art of Managing Public Relations through the New Media | Charity | Aug 2016
GRADUATION PROJECT
Reality and Obstacles to Developing Research and Academic Skills for Faculty Members to Activate the Vision of Saudi Arabia 2030.
ACHIEVEMENTS
- Received certificates of appreciation from the Evening School.
- Achieved the title of the best employee every month during the period of work at the International Human Resources Company.
VOLUNTEERING
Volunteer in Voluntary Community Giving Club | King Saud University | Nov 2018
Languages
Arabic
Native
English
Upper intermediate
REFERENCES
References are available upon request.
Timeline
Customer Experience Representative
CCC by STC
08.2023 - Current
Human Resources Specialist Trainee
International Human Resources Company
07.2021 - 01.2022
Administrative Assistant (Volunteer)
School Sheikh Abdul Raqqaf Afifi
05.2015 - Current
Bachelor's Degree in Sociology College of Arts -
King Saud University
- Statistical Analysis | King Saud University | Sep 2019
- Data Entry and Word Processing | King Saud University | Oct 2018
- Human Resources Management | King Saud University | Mar 2017
- Secretarial Skills | Ministry of Education | Mar 2017
- Employing Social Theory in Social Research | King Saud University | Dec 2016
- The Art of Managing Public Relations through the New Media | Charity | Aug 2016
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