HANAN AL-LAFI

Facilitated job advertisements and supported candidate shortlisting.

Coordinated interview schedules and communicated effectively with candidates.

Welcomed candidates and monitored approvals and rejections during hiring processes.

Tracked resignations while completing employee offboarding procedures.

Assisted employees by identifying office supply needs and managing procurement processes.

Prepared and maintained attendance and time-tracking reports.

Recorded annual and sick leave for employees.

Organised employee documents in both digital and physical formats.

Scheduled internal and external team meetings.

• Followed up on company directives and communicated updates to employees.

- Supporting the tasks of the Assistant to the CEO of the Operations Center.

- Scheduling meetings (in-person and remote) and preparing meeting minutes.

- Recording directives during meetings and following up with employees to ensure completion.

- Preparing daily reports for the Urban Development Department.

- Preparing weekly, monthly, and annual reports for the Operations Department and submitting them to the CEO's office.

- Collaborating with the Operations Room team, tracking directives, finding solutions, and resolving identified challenges.

• Coordinate sales team by managing schedules and communicating relevant information
• Ensure the adequacy of sales-related material
• Respond to complaints from customers and give after-sales support when requested
• Store and sort financial and non-financial data form and present reports
• Handle the processing of all orders with accuracy and timeliness
• Assist in the preparation and organizing of promotional material or events

• Learn and understand the fundamentals of banking operations, including customer service, account management, loans, and transactions
• Collaborate with different departments, such as finance and risk management, to gain exposure to various aspects of banking operations
• Support senior management in analyzing financial data and preparing reports
• Collaborate with team members to develop strategies for acquiring and retaining customers and increasing customer satisfaction