Hanan Al-Harbi
Jeddah,Saudi Arabia
Summary
Experienced Community Manager with a demonstrated history of working in the facilities services industry.
Skilled in Communication, Public Speaking, Management, Leadership, and Problem-solving.
Energetic, results-oriented team- eager to bring strong administrative skills to a growing company in need of top-level support.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
OPERATIONS COMMUNITY MANAGER
IWG plc
Jeddah
02.2021 - Current
- Managing and operating 3 business centers.
- Analyzing customer statements accounts and linking them to the Oracle system.
- Managing sales in the branch, renting offices for companies, and sending quotations.
- Supervising the monthly collection and following up with companies to collect all payments due.
- Training new employees and managing the employee shifts.
- Receiving and supervising reservations for events and meeting rooms until completion.
- Responding to emails, answering calls, listening attentively to the customer's questions, and responding promptly with a solution according to company guidelines.
Community Associate1
IWG plc
Jeddah
06.2018 - 02.2021
- Optimized customer service strategy to focus on priority customers, boosting repeat purchases by [90]%.
- Handled customer support queries daily, exceeding company
Guaranteed quality CRM data, performing database cleansing to update customer contact details. - Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
Human resources coordinator
Anaam International Holding Group
Jeddah
09.2012 - 05.2013
- Administer HR Processes
- Assist in Recruitment Procedures
CUSTOMER SERVICE REPRESENTATIVE
Etsal International Company
Jeddah
01.2011 - 08.2012
Human resources assistant
The basis Protection for Information Technology
Jeddah
05.2009 - 12.2010
Education
ENGLISH COURSE -
BRITISH COUNCIL
Saudi Arabia 01.2020 - 08.2020
Human Resources Management Professional Diploma -
The Oxford Training College
02.2007 - 01.2009
Skills
- Human Resource Management
- Customer Support
- Leadership
- Eager to learn
- Self-development and motivation
- Managerial skills and leadership
- Computer Skills
- Microsoft Office
- Analytical thinking and problem-solving
- Developing and coaching others
Languages
English
Upper intermediate
Arabic
Native
Certification
HR Professional Diploma
Timeline
OPERATIONS COMMUNITY MANAGER
IWG plc
02.2021 - Current
ENGLISH COURSE -
BRITISH COUNCIL
01.2020 - 08.2020
Community Associate1
IWG plc
06.2018 - 02.2021
Human resources coordinator
Anaam International Holding Group
09.2012 - 05.2013
CUSTOMER SERVICE REPRESENTATIVE
Etsal International Company
01.2011 - 08.2012
Human resources assistant
The basis Protection for Information Technology
05.2009 - 12.2010
Human Resources Management Professional Diploma -
The Oxford Training College
02.2007 - 01.2009
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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