Hanan Aljodaie
Riyadh,Saudi Arabia
Summary
- Extensive experience in supervising employees, skill in planning and multitasking to meet the requirements of the busy sales floor.
Overview
8
8
years of professional experience
Work History
Assistant store manager
Saudi French Company By Lagardere (Duty Free)
Riyadh, Saudi Arabia
09.2023 - Current
- Maintained health and safety standards within the store to ensure compliance with company policies and legal requirements.
- Aided in loss prevention efforts; ensured security measures were adhered to throughout the store.
- Completed administrative tasks such as generating reports on sales trends, losses or thefts without delay or errors.
- Handled employee concerns discreetly; fostered healthy working environment.
- Coordinated staff meetings for improved communication and team morale.
- Monitored sales performances daily, identified slow-moving products and took corrective actions promptly.
- Resolved customer complaints efficiently, ensured customer satisfaction.
Sales supervisor
Saudi French Company by Lagardere (Duty Free)
Riyadh, Saudi Arabia
02.2018 - 08.2023
- Fostered a positive work environment, enhancing employee morale and productivity.
- Conducted regular staff training to increase product knowledge and sales skills.
- Delivered excellent customer service by addressing and resolving issues promptly.
- Delegated tasks effectively, ensuring team productivity was maximised.
- Supervised the sales team, enhancing their performance and productivity.
- Checked shop merchandise regularly to verify proper display, oversee replenishment activities and enforce planogram requirements.
- Worked collaboratively with team members, championing proven techniques for closing sales, cross-selling and upselling.
Sales Advisor
Saudi French Company By Lagardere (Duty Free)
Riyadh, Saudi Arabia
01.2017 - 01.2018
- Collaborated with the marketing team for successful product launches.
- Provided comprehensive after-sales support, ensuring customer satisfaction.
- Suggested suitable products to customers for enhanced shopping experience.
- Trained new cashiers on store policies and procedures to maintain standards.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Communicated product information to customers, driving informed purchases.
Education
High School Diploma -
World Summit Schools
Riyadh,Saudi Arabia 04.2001 -
Skills
- Leadership qualities
- Personal organisation
- Order processing competence
- Brand awareness promotion
- Scheduling employees
- Merchandising techniques
- Customer orientation
- Store operations optimisation
- Complaint handling expertise
- Microsoft office suite proficiency
- Interpersonal communication
- Creative thinking
- Product knowledge
Languages
Arabic
Proficient (C2)
English
Advanced
Turkish
Elementary
ACHIEVEMENT AND PROJECTS
- King Khalid International Airport Duty Free Opening Terminal 2
- King Khalid International Airport Duty Free Opening Terminal 3
- King Khalid International Airport Duty Free Opening Terminal 4
- King Khalid International Airport Duty Free Closing Terminal 1
Accomplishments
Obtaining 4 certificates of thanks and appreciation.
Timeline
Assistant store manager
Saudi French Company By Lagardere (Duty Free)
09.2023 - Current
Sales supervisor
Saudi French Company by Lagardere (Duty Free)
02.2018 - 08.2023
Sales Advisor
Saudi French Company By Lagardere (Duty Free)
01.2017 - 01.2018
High School Diploma -
World Summit Schools
04.2001 -
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