Hanan Alshalan
Summary
Hardworking and passionate job seeker with strong organizational skills, with experience in esports, community outreach, and event planning. Skilled in handling customer interactions and resolving issues promptly. Ready to contribute to team success and help achieve company goals.
Overview
4
4
years of professional experience
Work History
Customer Call Center Representative
Extensya (Saudia Airline Project)
12.2024 - 05.2025
- Troubleshoot problems for customer and drive resolutions
- Collect prompt and accurate customer feedback
- Resolving customer complaints or concerns.
- Connect and transfer calls to relevant department.
- Solve any related problems arise and escalate any complex operational issues.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Documented and detailed calls and complaints using call center's CRM database.
Community Coordinator
Savvy games groups (VOV venue)
04.2022 - 09.2022
- Complete weekly administrative tasks, and write the reports after each event.
- Work closely with the marketing and the social media team.
- Lead and organize the team building for the events.
- Manage all weekly events.
- Support the VIP guests.
- Collaborate with internal teams to deliver products and services that meet client expectations
- Evaluated feedback from participants after each event or initiative, using the insights gained to implement improvements in future endeavors.
- Supervised activities and events such as the community tournaments to promote positive community relations.
Operation Manager
HeroinesMENA
11.2020 - 01.2022
- Social customer service.
- Scheduling and managing all events.
- Creating presentations about the events for the sponsors.
- Creating reports after the end of each event.
- Managing communication with the participants.
- Managed relationships, negotiating sponsorships with for maximum value and efficiency.
- Supervised and activating online tournaments with PlayHera platform with more than 850 participant
- Managing the #move_to_game event to promote positive community relations.
Education
Bachelor's Degree Social Work - With GPA 4.13 of 5.00
Princess Nourah Bint Abdul Rahman University
01/2021Skills
- Computer proficiency & Microsoft Office proficiency
- Good Planner
- Ability to acquire new skills
- Fast learner
- Social customer care
- Communication skills
- CRM systems skills
- Teamwork and collaboration
- Organization and time management
- Relationship building and management
- Esports knowledge
Additional Information
- Discord manager with Nine66 - 2024
- Esports specialist at Xitment company - 2024
- Social worker at the 188 primary school - 2020
- Social worker at the 11 middle school - 2019
LANGUAGES
Arabic
English
Timeline
Customer Call Center Representative
Extensya (Saudia Airline Project)
12.2024 - 05.2025
Community Coordinator
Savvy games groups (VOV venue)
04.2022 - 09.2022
Operation Manager
HeroinesMENA
11.2020 - 01.2022
Bachelor's Degree Social Work - With GPA 4.13 of 5.00
Princess Nourah Bint Abdul Rahman University
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