Hanan Kenanah

• Conducted data analysis and market research to support strategic client decisions.
• Assisted with due diligence, financial modeling, and integration for client transactions.
• Prepared and presented reports, contributing to client workshops and strategy sessions.
• Communicated with stakeholders and partners to gather requirements and information.
• Supported project management efforts, ensuring timely and successful completion of client engagements.
• Optimized financial performance, analyzing key metrics and providing recommendations for cost reduction and revenue growth.

Worked the summer seasons of Jun - Sep 2021 and Jun - Aug 2023

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Answered customer questions about hours, seating, and menu information.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
• Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted guests in with friendliness and professionalism.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Demonstrated adaptability by quickly mastering new software applications for various tasks.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Assisted manager in all aspects of business operations.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Helped customers complete purchases, locate items, and join reward programs.
• Provided excellent service through active listening skills, addressing customers'' needs effectively .
• Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
• Greeted all customers warmly to build welcoming and positive atmosphere within store.