Hanan Matar
Riyadh
Summary
Dynamic English Translation graduate with a robust foundation in Knowledge Management and Quality Assurance within renowned company. I have experience in Training, Change Management, and Portfolio Building & Management, bring a track record of success as a Technical Trainer and a strategic facilitator of organizational growth. Leveraging a systematic approach to enhance operational excellence, I have experience in Training, Change Management, and Portfolio Building & Management, bring a track record of success as a Technical Trainer and a strategic facilitator of organizational growth. Leveraging a systematic approach to enhance operational excellence, I aim to drive sustainable development and transformative change in a leading organization. My goal is to contribute deep insights and innovative strategies in Organizational Development to foster a culture of continuous improvement and to position the enterprise at the forefront of its industry.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
Knowledge Management and Training Specialist
Mrsool
Riyadh, 01
05.2022 - Current
- Proficient in Knowledge Management
- Developed comprehensive Training Materials from inception
- Established the Mrsool Library, enhancing employee guidance resources
- Conducted Technical Training sessions
- Facilitated impactful Workshop sessions
- Enhanced collaboration within teams by facilitating cross-functional workshops and training sessions on effective knowledge sharing practices
- Promoted organizational transparency, fostering open communication channels for employees to share their expertise and insights freely
- Increased productivity across departments, developing targeted training materials to close skill gaps identified through knowledge audits
Quality Assurance Specialist
Mrsool
Riyadh, 01
10.2020 - 05.2022
- Successfully led Project Management initiatives
- Proficient in Performance Evaluation and Management
- Authored and implemented streamlined processes and procedures
- Conducted impactful Coaching Sessions
- Provided strategic action plans and insightful recommendations
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Streamlined documentation process, ensuring adherence to industry standards and regulatory requirements.
- Implemented process improvements to increase productivity in quality assurance operations.
- Fixed identified issues to improve workflows.
Partnership Operation Coordinator
Mrsool
Riyadh, 01
04.2020 - 10.2020
- Accurate and efficient data entry
- Thorough and meticulous document review
- Effective facilitation of partners on-boarding process
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention
Education
Foundation Certificate in People Practice
Chartered Institute of Personnel And Development
Riyadh, Saudi Arabia 01.2023 - 10.2023
Bachelor - English Language And Translation
Princess Nourah Bind Abdulrhman University
Riyadh, Saudi Arabia 01.2014 - 01.2019
Skills
Fast LearnerProblem SolvingAdaptionContinuous LearningKnowledge ManagementStrategic and critical thinking
Training Need Analysis
Report MakingPerformance ManagementPeople orientedCoaching & DevelopingPerformance Monitoring
Microsoft OfficePolicy & ProceduresHuman Resources
Performance Evaluation
Certification
[Foundations of Learning Management Systems (LMS)], [LinkedIn]
Timeline
[Foundations of Learning Management Systems (LMS)], [LinkedIn]
09-2023
[Coaching for Results], [Project Management Institute]
08-2023
[Organizational Learning and Development], [HRCI]
07-2023
[Strategic Planning Foundations], [Project Management Institute]
06-2023
Foundation Certificate in People Practice
Chartered Institute of Personnel And Development
01.2023 - 10.2023
[Attaching and Developing Employees], [SHRM]
12-2022
Knowledge Management and Training Specialist
Mrsool
05.2022 - Current
[Train the Trainer (TOT)], [Genius Making Center for Training]
04-2022
[How to Build Training Portfolio], [Genius Making Center for Training]
04-2022
Quality Assurance Specialist
Mrsool
10.2020 - 05.2022
Partnership Operation Coordinator
Mrsool
04.2020 - 10.2020
Bachelor - English Language And Translation
Princess Nourah Bind Abdulrhman University
01.2014 - 01.2019