HANEEN ALHINDI
Yanbu,Saudi Arabia
Summary
Accomplished professional with expertise in quality inspection, leadership, and marketing sales. Demonstrates exceptional management skills and a proven track record of best-selling memberships. Adept at working according to standards, ensuring guest satisfaction through meticulous tracking, and excelling in multitasking and time management. Committed to leveraging these skills to drive organisational success and enhance customer experiences.
Overview
15
15
years of professional experience
12115
12115
years of post-secondary education
Work History
Front Office Manager
Shaden Resort
Alulla
10.2024 - 02.2025
- Managed inventories of office supplies, ensured availability of necessary items at all times.
- Attended to special requests from guests, ensuring their needs were met satisfactorily.
- Liaised with different departments, ensuring seamless communication.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Upheld high levels of cleanliness and organisation in front office area.
- Conducted regular performance reviews, promoting continuous improvement amongst staff members.
- Cultivated professional environment through effective staff management.
- Oversaw financial transactions at front desk, maintaining accuracy and integrity at all times.
- Trained new staff members to uphold service standards.
- Boosted guest loyalty with excellent service delivery.
Front Office Manager
Novotel Yanbu Hotel
07.2022 - 09.2024
- Facilitated swift problem resolution in case of any issues or disputes raised by customers or staff members alike.
- Oversaw financial transactions at the front desk, maintaining accuracy and integrity at all times.
- Cultivated a professional environment through effective staff management.
- Handled reservation enquiries effectively, providing accurate information to potential guests.
- Conducted regular performance reviews, promoting continuous improvement amongst staff members.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Managed inventories of office supplies-ensured availability of necessary items at all times.
- Trained new staff members to uphold service standards.
Assistant Front Office Manager
Novotel Yanbu Hotel
07.2021 - 07.2022
- Implemented new procedures that led to better time management within the team.
- Handled all front desk responsibilities professionally for seamless operations.
- Streamlined check-in and check-out processes with upgraded systems.
- Conducted regular meetings with staff to address issues and implement solutions.
- Oversaw financial transactions accurately, reducing errors considerably.
- Promoted up-selling strategies among the team that elevated revenue generation significantly.
Front Office Agent
Red Sea Company Turtle Bay Hotel
07.2020 - 07.2021
- Company Overview: (Pre-Opening)
- (Pre-Opening)
Front Office Supervisor
Novotel Yanbu
01.2018 - 01.2019
- Assisted in budget preparation and control to maintain financial health of the establishment.
- Ensured smooth operations by coordinating front desk staff and activities.
- Streamlined check-in and out processes to enhance guest experience.
- Maintained professional work environment with effective supervision of front office team.
- Provided excellent customer service for improved guest satisfaction.
Front Office Agent
Movenpick Hotel
01.2017 - 01.2018
- Collected feedback from guests at checkout; communicated this information to management for continuous service improvement.
- Handled cash transactions with accuracy whilst maintaining a balanced cash drawer.
- Organised transport services for guests upon request ensuring their comfort during travel.
- Kept record of occupied rooms and guests' accounts using computerised systems accurately.
- Assisted guests with luggage, provided direction to rooms, facilities within the hotel.
Receptionist
Samref Recreation Center
06.2014
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Maintained an organised reception area for a professional business environment.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
Word Clark
Royal Commotion Hospital
01.2013
- Ensured smooth operation of office equipment, reducing downtime.
- Undertook general clerical duties including photocopying and scanning; kept the workflow steady and uninterrupted.
- Streamlined communication for better team coordination by promptly relaying messages.
- Improved office efficiency by maintaining an organised filing system.
- Updated company databases regularly for accurate record-keeping.
- Compiled reports which assisted management in decision making.
Meeting & Events (Volunteer)
Samref Recreation Center
01.2010 - 01.2019
- Assisted with fundraising initiatives to further support charitable causes.
- Contributed to local library functions for increased visitor engagement.
- Supported organisational tasks, streamlined administrative processes in the community centre.
- Coordinated holiday festivities for an inclusive community spirit.
- Engaged with youth groups, fostered a sense of belonging and camaraderie amongst members.
Education
Some College (No Degree) - Sectary And Microsoft Office
Gdarat Academy
Yanbu2010
Uncompleted Degree - ComputerEngineering
Yanbu University College
Yanbu2016
Some College (No Degree) - Diploma in Accounting
Yanbu University College
Yanbu2018
Some College (No Degree) - Hospitality Experience Program
Glion Academy
London 2022
Some College (No Degree) - Hotel Management Qualification Program
King Abdulaziz University
Jeddah 2023
Some College (No Degree) - Executive Development For Tourism & Hospitality
Dale Carnegie
London 2024
Skills
- Quality Inspector
- Leadership
- Marketer Sales
- Management
- Best-selling memberships
- Working according to standards
- Guest satisfaction tracking
- Multitasking capability
- Time management mastery
Languages
English
Fluent
Arabic
Native
Timeline
Front Office Manager
Shaden Resort
10.2024 - 02.2025
Front Office Manager
Novotel Yanbu Hotel
07.2022 - 09.2024
Assistant Front Office Manager
Novotel Yanbu Hotel
07.2021 - 07.2022
Front Office Agent
Red Sea Company Turtle Bay Hotel
07.2020 - 07.2021
Front Office Supervisor
Novotel Yanbu
01.2018 - 01.2019
Front Office Agent
Movenpick Hotel
01.2017 - 01.2018
Receptionist
Samref Recreation Center
06.2014
Word Clark
Royal Commotion Hospital
01.2013
Meeting & Events (Volunteer)
Samref Recreation Center
01.2010 - 01.2019
Some College (No Degree) - Sectary And Microsoft Office
Gdarat Academy
Uncompleted Degree - ComputerEngineering
Yanbu University College
Some College (No Degree) - Diploma in Accounting
Yanbu University College
Some College (No Degree) - Hospitality Experience Program
Glion Academy
Some College (No Degree) - Hotel Management Qualification Program
King Abdulaziz University
Some College (No Degree) - Executive Development For Tourism & Hospitality
Dale Carnegie
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