Summary
Overview
Work History
Education
Skills
Languages
Training
References
Timeline
Generic

HANEEN BUKHARI

Jeddah,,Saudi Arabia

Summary

Experienced in creativity, teamwork, communication, and management. Eager to leverage these skills within a reputable organization to contribute to the achievement of common goals and targets. Dedicated to fostering a collaborative environment. Actively seeking opportunities for professional growth and development to gain diverse experiences and enhance knowledge for driving organizational success.

Overview

19
19
years of professional experience

Work History

Branch Manager

Riyadh Bank
01.2023 - Current
  • Planned for sales activities and strategies while overseeing staff roles and procedures
  • Directed team in achieving branch targets in addition to planning for employee roles and career progression
  • Supervised teamwork performance to ensuring high level of customer service
  • Interacted and exchanged with customers to resolve any inquiries or complaints
  • Promoted and marketed the branch and its products resulting in exceeding monthly sales objectives
  • Devised and analyzed management information and reports to assist with creating adequate policies
  • Set targets and ensured they are met including delegating daily operations to the Operations Officer and other branch personnel
  • Hire and terminate staff according to needs
  • Assisted in the selection of new personnel and terminated staff according to needs.

Relationship Manager

RIYAD BANK
10.2010 - Current
  • Enforce Private Banking services, marketing and sale of banking products to have them promoted to private clients
  • Enhancement of the relationship by cross selling products and services as per the profile and needs of current account customers
  • Addressing and defining the size of the relationship and retention of the customer by providing the best possible services as being the focal point between clients and the bank
  • Acquisition of NTB high value current accounts
  • Follow-up and management of financial accounts for key customer
  • Acquisition of high-end current accounts and saving accounts through open market along with cross selling of other products of the bank
  • Activation of customer, guaranteeing that customer maintains required balances and starts transactions in his accounts
  • Adherence to bank policies and guidelines such as KYC & AML.

Senior Sales Executive - Sales Department

THABAT FOR REAL ESTATE DEVELOPMENT CO.
06.2008 - 06.2010
  • Communicating with various customers to Promote and market the company's real estate products
  • The sales of real estate products and Follow-up with customers
  • Preparing high level analytical sales reports
  • Preparing budgets concerning forecasted sales
  • Preparing competitor analysis reports where all operational and tactical competitors' activities are addressed.

Consumer Service Specialist - Marketing Department

NAPCO CO.
02.2006 - 04.2008
  • Analysis of questionnaires data reports
  • After sales service activities concluding market research reports for all concerned products.

Education

Bachelor Business Administration In Marketing -

King Abdulaziz University
Jeddah, Saudi Arabia
01.2005

Skills

  • Leadership and Team Management:
  • Customer Relationship Management
  • Problem Solving and Decision Making
  • Sales and Business Development
  • Effective Communication
  • Financial Acumen

Languages

  • Arabic
  • English

Training

  • Basics of Banking
  • Awareness of regulatory and anti-money laundering
  • Detection of fraud and forgery in the banking
  • Products Riyad Bank
  • Customer Care and Selling Skills
  • Work procedures
  • Products Riyad Bank 2
  • Selling Skills
  • Legal aspects of banking business
  • CMW Certified wealth (LEORON Group)
  • Investment and asset all (LEORON Group)
  • Customer Relationship MA (ACE)
  • Information and Compliance Security Course
  • Anti-Money Laundering Course and KYC
  • Portfolio Management Course
  • Treasury products and services
  • CRM
  • Professional in customer service
  • Time management Training

References

References are available upon request

Timeline

Branch Manager

Riyadh Bank
01.2023 - Current

Relationship Manager

RIYAD BANK
10.2010 - Current

Senior Sales Executive - Sales Department

THABAT FOR REAL ESTATE DEVELOPMENT CO.
06.2008 - 06.2010

Consumer Service Specialist - Marketing Department

NAPCO CO.
02.2006 - 04.2008

Bachelor Business Administration In Marketing -

King Abdulaziz University

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