Hani Alhaj
Riyadh
Summary
Experienced account management professional with strong track record in client relations, strategic planning, and revenue growth. Known for fostering team collaboration and achieving results, adaptable to changing business needs. Skilled in relationship building, negotiation, and project management. Recognized for reliability, effective communication, and problem-solving abilities.
Overview
16
16
years of professional experience
Work History
Key Account Manager
Al-Madar Medical Company
01.2019 - Current
- Developing a solid and trusting relationship between major key clients and the company
- Resolving key client issues and complaints
- Developing a complete understanding of key account needs
- Anticipating key account changes and improvements
- Managing communications between key clients and internal teams
- Managing the account team assigned to each client
- Strategic planning to improve client results
- Negotiating contracts with the client and establishing a timeline of performance
- Establishing and overseeing internal budgets with the company and external budgets with the client
- Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs are met
- Collaborating with the sales team to maximize profit by up-selling or cross-selling
- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members and stakeholders, and possible use in future case studies or company training
- Meeting all client needs and deliverables according to proposed timelines
- Analyzing client data to provide customer relationship management
- Expanding relationships and bringing in new clients
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Developed and delivered presentations to key customers to position products and services.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Expanded key account base by identifying and cultivating new business opportunities.
Senior Product Specialist
Al-Madar Medical Company
09.2014 - 10.2018
- Responsible for all sales activities for Medical Devices products, including customer relations and services for HA and Private sector
- Perform product demonstration of medical devices to target customers
- Implement specified sales objectives and goals, including collection of market intelligence, identification of potential customers, preparation and presentation of sales proposals, and negotiation and closing of sales agreements
- Establish and maintain effective relationships with doctors of current and potential customers, respond to new requirements, and keep abreast of market conditions and future developments
- Participate in market planning and research activities to identify potential customers and analyze market trends
Product Specialist
AL-ENAYAH MEDICAL
04.2009 - 08.2014
- Responsible for MOH Tender
- MOH registration for company products & regulations
- Maintaining and increasing sales of the company's products
- Reaching the targets and goals set for the area under the responsibility
- Establishing, maintaining, and expanding your customer base
- Servicing the needs of your existing customers
- Increasing business opportunities through various routes to market
- Assisted with demonstrations for to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Trained and provided coaching to junior team members.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
Education
Veterinary Doctor -
Khartoum University
01.2009
Skills
- Positive Learning Process
- Project Organization
- Client-Focused
- Time Management Skills
- Relationship Development
- Communications
- Customer Service
- Team Building
- Business Operations
- Team Management
Languages
Arabic
English
Training
- Covered the Anesthesia Department, ICU Department, Respiratory Department Sleep Disorder Department, And Home Care.
- (Smiths Medical - Portex) Disposable Items.
- (Smiths Medical - Level 1) Temperature Management Devices.
- (Smiths Medical - Deltec) Porta Cath Line.
- (Hill-Rom) Specialist Airway Clearance Machines.
- (ResMed) Portable Ventilator, CPAP/BIPAP Machines.
- (Simeox) Air-Way Clearance Machines.
Timeline
Key Account Manager
Al-Madar Medical Company
01.2019 - Current
Senior Product Specialist
Al-Madar Medical Company
09.2014 - 10.2018
Product Specialist
AL-ENAYAH MEDICAL
04.2009 - 08.2014
Veterinary Doctor -
Khartoum University
Similar Profiles
AHMED ALIAHMED ALI
Senior Surveyor at Al Madar Contracting CompanySenior Surveyor at Al Madar Contracting Company
Louwenn Tantiangco,CHRPLouwenn Tantiangco,CHRP
HR GENERALIST I MEDICAL LICENSING OFFICER at AL MADAR MEDICAL CENTER LLCHR GENERALIST I MEDICAL LICENSING OFFICER at AL MADAR MEDICAL CENTER LLC
Zeeshan KhanZeeshan Khan
Accounts Supervisor at Sahel Al MadarAccounts Supervisor at Sahel Al Madar