Hani Alibrahim
alsharqiya,Saudi Arabia
Summary
A highly skilled professional with expertise in dispute settlements, tactfulness, patient attitude, and familiarity with company policies. Demonstrates efficient telephonic etiquette and proficiency in Microsoft suite, coupled with adept social media navigation. Committed to leveraging these skills to enhance organisational efficiency and customer satisfaction.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
Work History
Customer service representative
Tiqmo digital wallet
Riyadh, Saudi Arabia
10.2023 - 10.2024
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Ensured smooth running of operations with timely preparation of reports.
- Participated in team meetings sharing best practices for improving service delivery.
- Provided top-notch support for increased customer satisfaction.
- Train new hires for improved productivity and efficiency on the job floor.
- Managed customer calls per day.
General Dentists
Vision colleges
Riyadh, Saudi Arabia
01.2021 - 12.2022
- Adhered strictly to safety guidelines to minimise risk of cross-infection between patients.
- Positioned radiographic equipment accurately for clear imaging results.
- Regularly checked sterilisation of instruments to maintain a clean working environment.
- Performed dental surgeries to correct various dental deformities.
Cashier
Center Point
Jeddah, Saudi Arabia
06.2006 - 10.2006
- Assisted customers with enquiries to enhance their shopping experience.
- Processed payments swiftly for improved customer experience.
- Balanced till at end of day, maintaining accurate records.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
Education
Dentistry
Vision Colleges
Riyadh 01.2015 - 01.2022
Skills
- Dispute settlements tactfulness
- Patient attitude
- Familiarity with company policies
- Efficient telephonic etiquette
- Microsoft suite expertise
- Social media navigation
Timeline
Customer service representative
Tiqmo digital wallet
10.2023 - 10.2024
General Dentists
Vision colleges
01.2021 - 12.2022
Dentistry
Vision Colleges
01.2015 - 01.2022
Cashier
Center Point
06.2006 - 10.2006
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