Hani Awad Amin Abbas
Engineer
Riyadh
Summary
Accomplished professional with expertise in strategic relationship management, liaising effectively with telecom providers and government entities. Demonstrates operational excellence through adept management of extensive employee databases and ensuring uninterrupted service continuity. Possesses advanced problem-solving skills, efficiently resolving complex technical and administrative issues. Proficient in MS Office, CRM systems, and data tracking software, complemented by exceptional communication skills in both Arabic and English. Known for patience, attention to detail, and maintaining composure under pressure. Career goals include leveraging technical proficiency to drive organisational success and enhance operational processes.
Overview
17
17
years of professional experience
2008
2008
years of post-secondary education
Work history
Communications & Monitoring Officer
Ajlan & Bros Holding Group
Riyadh, KSA
08.2020 - 12.2025
- Telecommunications Management: Serving as the official company representative to major telecom providers and SMS service firms.
- Account Oversight: Managing internet services and SIM card distributions for a diverse group of subsidiary companies.
- Service Continuity: Overseeing telecommunications for 15,000+ employees, ensuring zero downtime and rapid resolution of service disruptions.
- Infrastructure Coordination: Managing corporate electricity accounts, including meter installations, cancellations, and maintenance requests.
- Financial Administration: Preparing and auditing comprehensive bank statements for all telecommunication and utility services.
Tourism Coordinator
Alsheddi Group
Riyadh, KSA
01.2019 - 11.2019
- Executed comprehensive tourism programs including hotel reservations and flight bookings.
- Managed visa issuance processes and coordinated international travel itineraries.
Customer Service Team Leader
Al Tayyar Travel Group
Riyadh, KSA
11.2016 - 11.2018
- Led a team of agents to ensure high-quality response to customer inquiries and reservation management.
- Conducted rigorous quality checks to maintain service standards and customer satisfaction.
- Issuing tickets across multiple GDS/reservation systems, including processing amendments and refunds.
- Issuing, amending, and processing refunds for government tickets for Ministry of Health and Higher Education personnel.
Customer Service Agent
Smart Link (Flynas Project)
Riyadh, KSA
05.2014 - 04.2016
- Managed high-volume inbound calls, handling flight bookings, cancellations, and general inquiries.
Well Testing Engineer / Administrative Coordinator
China National Logging Corporation
07.2009 - 01.2013
- Provided high-level administrative support, including technical report preparation and meeting minutes.
- Managed executive calendars, correspondence, and operational scheduling.
Education
Bachelor of Science - Petroleum Engineering
Sudan University of Science & Technology
Skills
- Strategic Relationship Management: Expert in liaising with telecom providers (STC, Mobily, Zain) and government entities
- Operational Excellence: Skilled in managing massive employee databases and ensuring 24/7 service continuity
- Problem Solving: Advanced ability to resolve complex technical and administrative issues efficiently
- Technical Proficiency: Advanced MS Office (Excel, Word), CRM systems, and data tracking software
- Languages: Arabic (Native), English (Professional)
- Communication: Exceptional written and verbal communication skills
- Soft Skills: Patient, detail-oriented, and able to maintain composure in high-stress environments
- Technical: Advanced data tracking, documentation, and record-keeping
PERSONAL DATA
- Nationality: Sudanese
- Date of Birth: 21/04/1982
- Marital Status: Single
Timeline
Communications & Monitoring Officer
Ajlan & Bros Holding Group
08.2020 - 12.2025
Tourism Coordinator
Alsheddi Group
01.2019 - 11.2019
Customer Service Team Leader
Al Tayyar Travel Group
11.2016 - 11.2018
Customer Service Agent
Smart Link (Flynas Project)
05.2014 - 04.2016
Well Testing Engineer / Administrative Coordinator
China National Logging Corporation
07.2009 - 01.2013
Bachelor of Science - Petroleum Engineering
Sudan University of Science & Technology