Hani Kamal
Riyadh,Saudi Arabia
Summary
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Customer support supervisor
Joom Group Limited
Online, Latvia
07.2019 - Current
- Answered inquiries from customers and solve all their problems
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
- Updated office management on team's activities and progress at weekly meetings.
- Accurately processed financial transactions using computerized cash registers in a fast-paced environment
Marketing Manager
SSAS, Syrian Sterilization and Agricultural Services
, Syria
02.2015 - 01.2020
- Analysed customer data and campaign performance to drive improvements.
- Explored new marketing and branding partnerships with high-profile clients, enhancing company reach.
- Managing social networking pages
- Trained team in content development and project management.
Sales Supervisor
Sanitec
, Syria
01.2013 - 01.2015
- Worked collaboratively with team members, championing proven techniques for closing sales, cross-selling and upselling.
- Coached team members to reach and exceed weekly and monthly sales goals.
- Monitor and ensure the Group's profitability by offering the right services at the right price
- Responsible for building the right sales forecast and develop the company portfolio based on evolving market needs.
Education
Bachelor's degree - Administrative Sciences
Ittihad Private University. IPU
Syria 09.2005 - 08.2010
Skills
- Customer service
- Communication skills
- ABC Specialized Software Program
- Complaint management
- Employee management
- Customer relations
- Complaint resolution
- Data analysis
- Shipping and receiving
- Microsoft Excel
- Client service
- Sales expertise
Languages
Arabic
Native
English
Advanced
Timeline
Customer support supervisor
Joom Group Limited
07.2019 - Current
Marketing Manager
SSAS, Syrian Sterilization and Agricultural Services
02.2015 - 01.2020
Sales Supervisor
Sanitec
01.2013 - 01.2015
Bachelor's degree - Administrative Sciences
Ittihad Private University. IPU
09.2005 - 08.2010
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