Summary
Overview
Work history
Education
Skills
Languages
Timeline
ProjectManager

Hani Lamfoon

Summary

I'm to develop and improve the level of my job performance in many public and Private fields at a level High and advanced commensurate with the work style and raise the level of mine Skills through self-learning and meaningful courses and most importantly Research and find solutions to continue the work mechanism and productivity According to the current conditions and all the simple data available to make it The productive value

Overview

18
18
years of professional experience

Work history

Digital Sales Senior Lead Officer

Mobily
Jeddah, Mecca Region
04.2020 - Current
  • Maintained accurate data outlining sales, expense and staff activities.
  • Conducted needs analysis of prospective consumers to create tailored sales strategy.
  • Analysed consumer trends using influence to influence expansion activities and meet current market demand.
  • Won new business opportunities whilst retaining existing customers for increased revenue.
  • Assessed cost-effective alternatives to existing processes to help reduce spending in line with targets.
  • Performed sales visits to take strategic action on new business leads.
  • Helped to fuel performance increase by developing achievable ( SIM , Device ) KPI targets.
  • Of contact for existing markets using similar corporate applications for application us development and management improvement.
  • Solve Shop system ( Portal, App ) related issues
  • Solve problems related to Ministry of Commerce and CST for shopping via a digital shop
  • Follow up with the bank regarding verification, refund, and review of suspected fraud
  • Follow-up on complaint and improvement by liaising with the IT departments, delivery departments, finance team, Warehouse Department, marketing Department
  • Creates sales and order reports via daily, weekly, monthly and quarterly application, compares figures and researches reasons.
  • Follow the Devices and SIM packages and compare them to other companies.
  • Monitoring of the digital shop stock to be filled and knowing the needs of the market.
  • Devices purchased in digital shop are activated

Senior Sales Officer

Mobily
Jeddah, Mecca Region
08.2007 - 03.2020
  • Promoted to Sales Executive[2007 to 2013] after that promoted to Retail Sales Lead Officer [ 2013 to 2018 ] after that was reached Senior Sales Officer
  • Conducted needs analysis of prospective consumers to create tailored sales strategy.
  • Analysed consumer trends using influence expansion activities and meet current market demand.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
  • Maintained contact with customers throughout sales and pre-delivery process.
  • Collaborated with management to review and approve profitable, beneficial customer contract terms.

Director for Franchise Of Travel office

Altayyaer Group
Jeddah, Mecca Region
01.2016 - 02.2018
  • I got a deal from Al Tayyar Distribution Company.
  • Forecasted long-term business objectives.
  • Established competitive pricing strategies to augment sales.
  • Oversaw bookings with accurate calendar management.
  • Deescalated internal conflict and implemented motivational techniques.
  • Received and resolved customer complaints escalated by staff.
  • Executed data-driven sales and marketing strategies to boost revenue.
  • Tracked expenses and business outgoings to remain within cashflow targets.
  • Monitored industry trends, adapting services to suit consumer demand.
  • Forged working relationships with suppliers and negotiated purchasing conditions.
  • Kept appropriate stock levels to meet operational needs.
  • Briefed and motivated staff to deliver daily operational requirements.
  • Actioned customer feedback to promote continued service improvement.
  • Recruited high-performing, reliable staff for improved team productivity.
  • Maintained excellent health and safety standards for continued compliance.
  • Scheduled shifts based on seasonal demands and staff availability.
  • Organised continuous facilities cleaning, minimising risk and maintaining professional appearance.
  • Facilitated communication and collaboration across departments.
  • Stored transaction information securely for thorough financial reference.
  • Devised activity and service plans to meet customer requirements.

Call Centre Agent

Mobily
Jeddah, Mecca Region
08.2005 - 08.2007
  • Achieved daily performance targets, aiding department progression towards sales goals.
  • Recommended call routing strategies, reducing average on-hold times.
  • Maintained accurate knowledge of current services to provide informative customer advice.
  • Used outstanding problem-solving and communication skills to appease dissatisfied customers.
  • Handled high call volumes with accuracy and efficiency for optimum productivity.
  • Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
  • Attended regular product training to enhance customer advice.
  • Acted as first point of contact for customer issues and queries.
  • Implemented customer feedback to continuously improve personal performance.
  • Processed orders quickly, providing customers with accurate order information.

Branch Sales Manager

AL-HADAD Telecome Co.
Jeddah, Mecca Region
01.2005 - 08.2005
  • Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
  • Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
  • Collaborated with district manager to set performance standards.
  • Conducted regular branch staff meetings to communicate goals and objectives.
  • Performed monthly and quarterly employee performance appraisals.

Education

Bachelor of Science - Phiscal Marina

King Abdulaziz University
Jeddah, Mecca Region

Skills

  • Speech editing course
  • Effective communication cycle
  • Self-marketing course
  • Hajj and Umrah course from management and planning
  • A course in monitoring and follow-up committees
  • Speech Skills Course
  • Mobile maintenance course
  • Customer service and skills course from STC
  • Improving the performance of individuals in companies with values from Dale Carnegie Training
  • Information security for companies' private computers
  • Beyond Passwords course
  • Email Protection Tools course
  • Email Security on Mobile Devices course
  • Mobile Device Security course
  • Safe Social Networks course
  • Travel Security course

Languages

Arabic
Native
English
Elementary

Timeline

Digital Sales Senior Lead Officer

Mobily
04.2020 - Current

Director for Franchise Of Travel office

Altayyaer Group
01.2016 - 02.2018

Senior Sales Officer

Mobily
08.2007 - 03.2020

Call Centre Agent

Mobily
08.2005 - 08.2007

Branch Sales Manager

AL-HADAD Telecome Co.
01.2005 - 08.2005

Bachelor of Science - Phiscal Marina

King Abdulaziz University

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Hani Lamfoon