Summary
Overview
Work history
Education
Skills
Languages
Certification
Affiliations
Timeline
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Hani Mohammed Hamed

Hani Mohammed Hamed

Khobar,Saudi Arabia

Summary

Experienced professional with focus on management and team leadership. Capable of driving projects to successful completion through strategic planning and strong interpersonal skills. Known for fostering collaborative environments and delivering consistent results.

Overview

12
12
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification

Work history

Customer Account Success Manager

Saferoad Information Technology LTD
Khobar, KSA
05.2016 - 06.2025
  • Achieved 35% revenue growth within one year through strategic cross-selling of telematics products.
  • Managed over 100 client accounts, ensuring 98% customer satisfaction through prompt issue resolution.
  • Implemented data-driven strategies that resulted in 25% increase in client retention and SR 2 million in renewed contracts.
  • Supported diverse project initiatives, delivering tailored solutions to various clients.
  • Coordinated issue resolution with software and hardware providers to enhance service delivery.
  • Lead a high-performing team of 20 professionals within the Implementation and Operations Department, driving strategic execution and operational excellence to align with and achieve the company’s core objectives.
  • Enhanced team dynamics by applying effective conflict resolution techniques.
  • Identified growth opportunities via comprehensive market research.
  • Led performance reviews, identified areas for improvement.
  • Supervised project timelines for timely completion.
  • Maintained inventory control, reduced stock shortages.
  • Improved operational efficiency by streamlining processes and implementing strategic plans.
  • Analysed performance metrics, identified areas for improvement in operations management.

Sales Engineer

Bnood Business Networking Operation & Development Co.
Riyadh, KSA
01.2016 - 05.2016
  • Developed solutions and prepared reports, providing management with actionable recommendations.
  • Analysed existing and potential dealer volumes to optimise sales strategy.
  • Implemented a team onboarding programmed, reducing training duration from four weeks to two.
  • Configured hardware operating systems and applications for enhanced performance.
  • Facilitated increased sales team efficiency through agile project management techniques.
  • Identified customer needs, delivering tailored engineering solutions.

Safety Engineer

Sol Y Mar Sharks Bay Hotel
Sharm El-Sheikh, Egypt
11.2013 - 10.2015
  • Execute safety programs for locations and minimize company safety losses.
  • Manage reports and present summaries to management with suggested solutions.
  • Report to Metals Recycling Business Health and Safety Director with dotted line to operations.
  • Drive behaviour preventing illnesses in work place by engaging management commitment.
  • Support HSE inspections, audits and self-assessments.
  • Drafted detailed reports post-accident investigations, recommended improvements in processes.
  • Achieve health and safety management excellence.
  • Formulated emergency response plans to ensure quick action during crises.

Education

Bachelor of Telecom. Engineering - Communication and Electronics

Thebes Academy for Engineering
Cairo

Skills

  • Communication skills
  • Project management
  • Results orientation
  • Negotiation techniques
  • Requirements management
  • Multitasking abilities
  • Customer relationship management systems
  • Performance metrics evaluation
  • Product knowledge and integration
  • Decision making
  • Sales expertise

Languages

Arabic
Native
English
Advanced

Certification

  • Certified Transformation Managers, SafeRoad, JAN / 2023
  • Data Analysis, Powerful Insights, JAN /2024
  • Communication Skills, Cairo, JAN /2014

Affiliations

  • SafeRoad - VP Corporate Process - Mr. Khaled Khalil +966 54 900 4333

Timeline

Customer Account Success Manager

Saferoad Information Technology LTD
05.2016 - 06.2025

Sales Engineer

Bnood Business Networking Operation & Development Co.
01.2016 - 05.2016

Safety Engineer

Sol Y Mar Sharks Bay Hotel
11.2013 - 10.2015

Bachelor of Telecom. Engineering - Communication and Electronics

Thebes Academy for Engineering

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Hani Mohammed Hamed