Hani Muzaffer
Customer service
Jeddah
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
5
5
years of professional experience
6
6
Years of post-education
10
10
Certification
Work history
Customer service and Exams Staff
British Council
Jeddah
2024.02 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied positive customer service approach to increase satisfaction levels.
Retail Cashier
Chalhoub Group
Jeddah
2023.10 - 2024.02
- The responsibilities include ensuring the correctness of each transaction and providing a receipt to the customer who made the purchase
- A retail cashier can work at any retail outlet
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Resolved customer complaints and answered queries about store products.
Passenger Service Agent
Swissport
Jeddah
2022.11 - 2023.05
- Passenger service agents work in customer service roles within the transportation industry
- At airports, they may be responsible for handling check-ins and assisting with boarding, which they do by keeping customers updated regarding when and where to board their transport
- Assisted passengers at boarding gates, enabling prompt service and on-time flight departures.
- Provided warm and friendly welcome to customers upon arrival at airport.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- A key part of this role is communicating with customers
- They should be able to comfortably handle heavy luggage regularly, as this is a key part of the role.
Assistant Manager in Store
Alshyske
Jeddah
2022.06 - 2022.11
- Evaluated and tracked staff to aid manager conduct performance reviews.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Led and managed administrative staff to maintain smooth daily operations.
- Trained staff on best practices to achieve optimal productivity.
- Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
Training As Customer Service online
Flaword
Jeddah
2022.03 - 2022.03
- Some essential customer service skills include active listening, attentiveness, communication, confidence, decision-making, empathy, flexibility, positivity, problem-solving, and being a team player.
Sortation Associate
Amazon Germany
Rheinberg
2019.10 - 2019.12
- Strong organizational skills typically allow you to plan your tasks efficiently.
- Sortation associates often perform physically demanding tasks, such as sorting different products and packages onto pallets, unloading trailers, and lifting or pushing boxes.
- Flexibility involves the ability to adapt quickly to sudden changes
- In your job as a sortation associate, your tasks may fluctuate according to merchandise volumes.
- This role often involves addressing customers' concerns and resolving complaints in a timely and empathetic manner.
Retail Saler
Faces
Jeddah
2017.03 - 2017.11
- Introducing perfume brands.
- Knowing the customer's need to purchase the desired product
- Selling and persuasion skills
- Handled customer complaints using quick decision-making to resolve issues.
Education
Vorbereitungsjahr Studienkolleg -
language Institute - undefined
2019.01 - 2019.05
High School -
2015.01 - 2017.01
Skills
- Problem-solving
- Communication skills
- Team building
- Strategic Planning
- Leadership
- Resourcefulness
- Public Relations
- Inventory management
- Marketing
- Programme development
- Management
Certification
- Training Program How To Be Leader In My Community, King Abdulaziz University, 2012
- Training Program Future Problem Solving Program, King Abdulaziz University, 2012-2013
- Certificate of Attendance How to Deal With Professional Challenges, Saudi Electronic University, 02/19/2021
- Certificate of Attendance How to Save Money in Simple Steps, Saudi Electronic University, 03/05/2022
- Certificate of Attendance Career Counseling and HADAF Services, Saudi Electronic University, 02/09/2023
- Certificate of Achievement Anti Corruption - Human Rights - One Team. One Culture, Chalhoub University, 10/07/2023
- Certificate of Achievement the British Council Mandatory Training Fraud Awareness, British Council, 02/27/2024
Languages
Arabic
Native
English
Advanced
Germany
Advanced
Timeline
Customer service and Exams Staff - British Council
2024.02 - Current
Retail Cashier - Chalhoub Group
2023.10 - 2024.02
Passenger Service Agent - Swissport
2022.11 - 2023.05
Assistant Manager in Store - Alshyske
2022.06 - 2022.11
Training As Customer Service online - Flaword
2022.03 - 2022.03
Sortation Associate - Amazon Germany
2019.10 - 2019.12
Swan Schule - language Institute,
2019.01 - 2019.05
Retail Saler - Faces
2017.03 - 2017.11
Prince Sultan Complex - High School,
2015.01 - 2017.01
Düssledorf - Vorbereitungsjahr Studienkolleg,