Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Hani Muzaffer

Hani Muzaffer

Customer service
Jeddah
Business opportunities are like buses, there’s always another one coming.
Richard Branson

Summary

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

5
5
years of professional experience
6
6

Years of post-education

10
10
Certification

Work history

Customer service and Exams Staff

British Council
Jeddah
02.2024 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Applied positive customer service approach to increase satisfaction levels.

Retail Cashier

Chalhoub Group
Jeddah
10.2023 - 02.2024
  • The responsibilities include ensuring the correctness of each transaction and providing a receipt to the customer who made the purchase
  • A retail cashier can work at any retail outlet
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Resolved customer complaints and answered queries about store products.

Passenger Service Agent

Swissport
Jeddah
11.2022 - 05.2023
  • Passenger service agents work in customer service roles within the transportation industry
  • At airports, they may be responsible for handling check-ins and assisting with boarding, which they do by keeping customers updated regarding when and where to board their transport
  • Assisted passengers at boarding gates, enabling prompt service and on-time flight departures.
  • Provided warm and friendly welcome to customers upon arrival at airport.
  • Resolved complaints, cancellations and refunds with mutually beneficial solutions.
  • A key part of this role is communicating with customers
  • They should be able to comfortably handle heavy luggage regularly, as this is a key part of the role.

Assistant Manager in Store

Alshyske
Jeddah
06.2022 - 11.2022
  • Evaluated and tracked staff to aid manager conduct performance reviews.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Trained staff on best practices to achieve optimal productivity.
  • Completed opening and closing procedures multiple times per week, completing reporting and security tasks.

Training As Customer Service online

Flaword
Jeddah
03.2022 - 03.2022
  • Some essential customer service skills include active listening, attentiveness, communication, confidence, decision-making, empathy, flexibility, positivity, problem-solving, and being a team player.

Sortation Associate

Amazon Germany
Rheinberg
10.2019 - 12.2019
  • Strong organizational skills typically allow you to plan your tasks efficiently.
  • Sortation associates often perform physically demanding tasks, such as sorting different products and packages onto pallets, unloading trailers, and lifting or pushing boxes.
  • Flexibility involves the ability to adapt quickly to sudden changes
  • In your job as a sortation associate, your tasks may fluctuate according to merchandise volumes.
  • This role often involves addressing customers' concerns and resolving complaints in a timely and empathetic manner.

Retail Saler

Faces
Jeddah
03.2017 - 11.2017
  • Introducing perfume brands.
  • Knowing the customer's need to purchase the desired product
  • Selling and persuasion skills
  • Handled customer complaints using quick decision-making to resolve issues.

Education

Vorbereitungsjahr Studienkolleg -

Düssledorf

language Institute - undefined

Swan Schule, Germany, Essen
01.2019 - 05.2019

High School -

Prince Sultan Complex, Jeddah
01.2015 - 01.2017

Skills

  • Problem-solving
  • Communication skills
  • Team building
  • Strategic Planning
  • Leadership
  • Resourcefulness
  • Public Relations
  • Inventory management
  • Marketing
  • Programme development
  • Management

Certification

  • Training Program How To Be Leader In My Community, King Abdulaziz University, 2012
  • Training Program Future Problem Solving Program, King Abdulaziz University, 2012-2013
  • Certificate of Attendance How to Deal With Professional Challenges, Saudi Electronic University, 02/19/2021
  • Certificate of Attendance How to Save Money in Simple Steps, Saudi Electronic University, 03/05/2022
  • Certificate of Attendance Career Counseling and HADAF Services, Saudi Electronic University, 02/09/2023
  • Certificate of Achievement Anti Corruption - Human Rights - One Team. One Culture, Chalhoub University, 10/07/2023
  • Certificate of Achievement the British Council Mandatory Training Fraud Awareness, British Council, 02/27/2024

Languages

Arabic
Native
English
Advanced
Germany
Advanced

Timeline

Customer service and Exams Staff - British Council
02.2024 - Current
Retail Cashier - Chalhoub Group
10.2023 - 02.2024
Passenger Service Agent - Swissport
11.2022 - 05.2023
Assistant Manager in Store - Alshyske
06.2022 - 11.2022
Training As Customer Service online - Flaword
03.2022 - 03.2022
Sortation Associate - Amazon Germany
10.2019 - 12.2019
Swan Schule - language Institute,
01.2019 - 05.2019
Retail Saler - Faces
03.2017 - 11.2017
Prince Sultan Complex - High School,
01.2015 - 01.2017
Düssledorf - Vorbereitungsjahr Studienkolleg,

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