Communicating with people and understanding people needs
Hani Rahal
Tourism And Hospitality Management
AL Khobar,04
Summary
Detail-oriented event planning bringing more than 2 years of expertise and achievements in events planning. Focused leader with success in guiding teams through pre-event coordination, event execution, and post-event activities while building relationships with internal stakeholders and event attendees.
Overview
4
4
Languages
1
1
Certification
10
10
years of post-secondary education
1
1
year of professional experience
Work History
Bartender Supervisor
Golden Lili Lebanon
Aley
06.2019 - 09.2019
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Integrated service and team management strategies to boost business profits.
- Helped general management develop prices based on inventory costs and portion sizes.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Coordinated and organized all restaurant inventory.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maximized quality assurance by completing frequent checks of line.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met all standards for quality and quantity before serving to customers.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Designed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Completed accurate inventory records to thwart malicious activities and maintain organized and profitable establishment.
- Set up bar for operation, obtained cash bank and stocked service bar.
Event Planner
Movenpick Hotel
Al Khobar
06.2018 - 09.2018
- Established working relationships with clients by organizing various events.
- Supervised 5 helpers and co-workers.
- Performed face-to-face meetings to finalize contract for services and event details.
- Conferred with event staff at event site to coordinate details.
- Corresponded with clients to answer questions and resolve issues.
- Coordinated schedules and timelines for all events.
- Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
- Strategized long-term business needs while driving attendee feedback for process improvements.
Education
High School Diploma -
Gulf International School
Saudi Arabia , Rakkah 06.2011 - 06.2016
Bachelor of Science - Tourism And Hospitality Managment
Eastern Mediterranean University
Turkey 09.2016 - Current
Skills
Wedding trends proficiency
undefinedCertification
Certified bartender, golden lili lebanon- june 2019 till september 2019
Interests
Video games and playing soccer
Timeline
Bartender Supervisor
Golden Lili Lebanon
06.2019 - 09.2019
Certified bartender, golden lili lebanon- june 2019 till september 2019
06-2019
Event Planner
Movenpick Hotel
06.2018 - 09.2018
Bachelor of Science - Tourism And Hospitality Managment
Eastern Mediterranean University
09.2016 - Current
High School Diploma -
Gulf International School
06.2011 - 06.2016
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