Communicating with people and understanding people needs
Hani Rahal
Tourism And Hospitality Management
AL Khobar,04
Summary
Detail-oriented event planning bringing more than 2 years of expertise and achievements in events planning. Focused leader with success in guiding teams through pre-event coordination, event execution, and post-event activities while building relationships with internal stakeholders and event attendees.
Overview
4
4
Languages
1
1
Certification
10
10
years of post-secondary education
1
1
year of professional experience
Work History
Bartender Supervisor
Golden Lili Lebanon
Aley
06.2019 - 09.2019
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Integrated service and team management strategies to boost business profits.
- Helped general management develop prices based on inventory costs and portion sizes.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Coordinated and organized all restaurant inventory.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maximized quality assurance by completing frequent checks of line.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met all standards for quality and quantity before serving to customers.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Designed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Completed accurate inventory records to thwart malicious activities and maintain organized and profitable establishment.
- Set up bar for operation, obtained cash bank and stocked service bar.
Event Planner
Movenpick Hotel
Al Khobar
06.2018 - 09.2018
- Established working relationships with clients by organizing various events.
- Supervised 5 helpers and co-workers.
- Performed face-to-face meetings to finalize contract for services and event details.
- Conferred with event staff at event site to coordinate details.
- Corresponded with clients to answer questions and resolve issues.
- Coordinated schedules and timelines for all events.
- Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
- Strategized long-term business needs while driving attendee feedback for process improvements.
Education
High School Diploma -
Gulf International School
Saudi Arabia , Rakkah 06.2011 - 06.2016
Bachelor of Science - Tourism And Hospitality Managment
Eastern Mediterranean University
Turkey 09.2016 - Current
Skills
Wedding trends proficiency
Health, hotel and food service regulations
Planning and Organization
Microsoft Office Suite
Administration
Client relations
Time management
Scheduling
Menu planning
Team mentorship
Conference planning
Oracle systems knowledge
Proficient in English
Tourism management
Travel recommendations
Certification
Certified bartender, golden lili lebanon- june 2019 till september 2019
Interests
Video games and playing soccer
Timeline
Bartender Supervisor
Golden Lili Lebanon
06.2019 - 09.2019
Certified bartender, golden lili lebanon- june 2019 till september 2019
06-2019
Event Planner
Movenpick Hotel
06.2018 - 09.2018
Bachelor of Science - Tourism And Hospitality Managment
Eastern Mediterranean University
09.2016 - Current
High School Diploma -
Gulf International School
06.2011 - 06.2016