Hannah Armour
Adelaide
Summary
Dynamic professional with a proven track record in customer service and sales, notably at Zap Fitness, where I exceeded monthly sales targets. Skilled in team leadership and problem-solving, I excel in creating and nurturing customer relations and enhancing retention rates by offering personalised solutions. Demonstrated excellence in interpersonal and communication skills, driving customer satisfaction and team cohesion. Working with clients one-on-one and in group environments to motivate and support mental and physical change.
Overview
5
5
years of professional experience
Work History
Membership Sales Representative
Zap Fitness
04.2022 - Current
- Collaborated with team members to achieve monthly sales targets and consistently exceeded expectations.
- Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
- Developed strong communication skills while presenting clear explanations of complex membership benefits packages.
- Improved member retention rates by proactively connecting with members and providing timely solutions to concerns or requests.
- Generated leads by researching potential clients.
- Expanded client base through effective networking, relationship-building, and follow-up techniques.
- Enhanced customer satisfaction with personalised service, understanding individual needs, and offering appropriate membership plans.
Front of House Manager
Burger Inc.
05.2021 - 04.2022
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
Front of House Assistant
Mr Goodbar
12.2020 - 05.2021
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Supported back of house operations as needed, demonstrating versatility and adaptability in various roles within the establishment.
- Helped bartenders provide quality drinks to customers.
- Helped guests at tables when in need of assistance.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Administrative Assistant
My Business Growth
11.2019 - 12.2020
- Managed phone and email correspondence.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Bachelor of Marketing And Communication - Business
University of South Australia
Adelaide, SA11-2026
Certificate III Group Training
Australian Institute of Fitness
Adelaide, SA12-2022
Certificate in Barista & Food Safety Training
Bar & Coffee School
Adelaide, SA11-2020
Certificate in Bartending
Bar & Coffee School
Adelaide, SA11-2020
High School Diploma -
Mercedes College
Adelaide, SA11-2019
Skills
- Customer service
- Product and service sales
- Teamwork and collaboration
- Problem-solving
- Time management
- Reliability
- Excellent communication
- Team leadership
- Customer relations
- Interpersonal skills
- Social media marketing
- Written communication
Languages
Spanish
Limited Working
French
Limited Working
German
Limited Working
Timeline
Membership Sales Representative
Zap Fitness
04.2022 - Current
Front of House Manager
Burger Inc.
05.2021 - 04.2022
Front of House Assistant
Mr Goodbar
12.2020 - 05.2021
Administrative Assistant
My Business Growth
11.2019 - 12.2020
Bachelor of Marketing And Communication - Business
University of South Australia
Certificate III Group Training
Australian Institute of Fitness
Certificate in Barista & Food Safety Training
Bar & Coffee School
Certificate in Bartending
Bar & Coffee School
High School Diploma -
Mercedes College
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