Summary
Overview
Work History
Education
Skills
DOB
Awards and Qualifications
References
Timeline
Generic

Hannah Couprie

Adelaide

Summary

Energetic and driven Front Office Coordinator with outstanding people skills, blending an approachable demeanour with professionalism. Thrives in high-demand environments, multitasking with grace and composure. Eager to infuse excitement and enthusiasm into a marketing office long term. Currently pursuing a Certificate IV in Marketing and Communication, ready to embark on a fulfilling journey in the marketing field through an entry-level position. My background as both a dental assistant and front office coordinator equips me to excel under pressure and manage multiple tasks with efficiency.

Overview

7
7
years of professional experience

Work History

Front Office Coordinator and Dental Assistant

Rose Park Dental
08.2023 - Current
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Handled financial transactions responsibly processing payments with attention to detail.
  • Supported administrative tasks such as filing and document management to maintain an organized office environment.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Collect patient and client documents and information upon referral.
  • Collected, sorted and distributed mail and prepared mail, messages and courier deliveries.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Prepared treatment areas for patient care, ensuring sterile and organized environment.

Front Office Coordinator

Dentistry On Unley
01.2023 - 08.2023
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Collect patient and client documents and information upon referral.
  • Collected, sorted and distributed mail and prepared mail, messages and courier deliveries.
  • Settled accounts and worked with health fund providers.

Clinical Coordinator - Dental Assistant

Dentistry On Unley
05.2022 - 08.2023
  • Level 6 Qualification
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
  • Used Dental 4 Windows software to document and maintain patient information and health background.
  • Completed detailed models of patients' mouths to create accurate devices such as whitening trays and orthodontic retainers.
  • Studying Dental Radiography Skill Set through TAFE SA, can take radiographs under dentist or OHT/hygienist supervision.

Dental Assistant

The Orthodontist
11.2021 - 05.2022
  • Assisted Hygienists and Orthodontists by passing instruments, mixing materials for impressions and plates.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Prepared and arranged instruments, medications and required materials for dental procedures.
  • Used Orthotrac to document and maintain patient information.
  • Used the Itero Intraoral scanner to digitally capture the structure of the teeth and gums.
  • Photograph patient intraoral and extraoral dental photos

Fitting Room Attendant

Target
11.2020 - 01.2022
  • Clean and sanitize surfaces
  • Help customers with sizing, materials, colour and pricing
  • Aid customers and customer inquiries
  • Return loose stock

Hard Goods

Target
11.2020 - 01.2022
  • Organize inventory
  • Stock shelves and rails
  • General store clean up
  • Aid customers and help with customer inquiries
  • Return loose stock

Decant

Target
11.2020 - 01.2022
  • Organize inventory
  • Clean and sanitize work stations
  • Condense cardboard and plastic materials

Customer Service

Target
11.2020 - 01.2022
  • Greet and engage with customers
  • Use ACO and POS systems to serve customers
  • Aid customers and answer customer inquiries
  • Return loose stock and general store clean up
  • Cash management
  • General cleaning


Customer Liaison

Target
11.2020 - 01.2022
  • Greet and engage with customers
  • Ensure all customers use the Covid Safe Check In
  • Clean surface areas, trolleys and baskets
  • Count how many customers enter and exit the store
  • Check bags on customer departure
  • Direct customers to desired department and items

Fresh Produce Team Member

Coles
01.2020 - 10.2020
  • Cut, wrapped and labeled fruit and vegetables
  • Cleaned and sanitized cleaning tools prior to using them again
  • Stocked shelves in an efficient and organized way
  • General cleaning

Customer Service

Coles
11.2018 - 10.2020
  • Used ACO and POS systems to serve customer
  • Returned loose stock and general store clean up
  • Cash management
  • General Cleaning

Education

Certificate IV - BSB40820 Certificate IV Marketing And Communcation

Swinburne University of Technology
ONLINE
09-2025

Responsible Service of Alcohol (RSA)

TAFE SA
Regency Park, SA
07.2023

Certificate III - Dental Assisting

TAFE SA
Gilles Plains, SA
11.2022

High School Diploma -

Mitcham Girls High School
Kingswood, SA
11.2021

Skills

  • Customer service expertise
  • Schedule coordination
  • Appointment confirmation
  • Phone and email etiquette
  • Multitasking and organization
  • Documentation and recordkeeping
  • Greeting and seating clients

DOB

14.06.2003

Awards and Qualifications

  • Certificate IV in Marketing and Communications - to be completed August 2025
  • DHS Working with Children check issued 19/11/21
  • Certificate III in Dental Assisting
  • HLTAID011 - Provide First Aid
  • HLTAID009 - Provide Cardiopulmonary Resuscitation
  • Cynergex First Aid training
  • SITHFAB002 - Provide Responsible Service of Alcohol
  • Employee of the Month, Coles


References

  • Hannah Partridge, Customer Service - Target Edwardstown

0404 580 675

  • Hannah Mazzamauro, Oral Health Therapist - Dentistry on Unley 0438 582 059



Timeline

Front Office Coordinator and Dental Assistant

Rose Park Dental
08.2023 - Current

Front Office Coordinator

Dentistry On Unley
01.2023 - 08.2023

Clinical Coordinator - Dental Assistant

Dentistry On Unley
05.2022 - 08.2023

Dental Assistant

The Orthodontist
11.2021 - 05.2022

Fitting Room Attendant

Target
11.2020 - 01.2022

Hard Goods

Target
11.2020 - 01.2022

Decant

Target
11.2020 - 01.2022

Customer Service

Target
11.2020 - 01.2022

Customer Liaison

Target
11.2020 - 01.2022

Fresh Produce Team Member

Coles
01.2020 - 10.2020

Customer Service

Coles
11.2018 - 10.2020

Certificate IV - BSB40820 Certificate IV Marketing And Communcation

Swinburne University of Technology

Responsible Service of Alcohol (RSA)

TAFE SA

Certificate III - Dental Assisting

TAFE SA

High School Diploma -

Mitcham Girls High School

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