HANOUF MATROUDI

• Handled customer inquiries and resolved issues efficiently
• Provided high-quality service to ensure customer satisfaction
• Managed complaints and offered effective solutions
• Maintained positive relationships with customers
• Processed requests and followed up to ensure completion

• Set up appointments with customers and oversaw main department diaries.
• Planned and scheduled weekly meetings, generating thorough agendas and minutes to promote efficiency.
• Coordinated hiring, recruitment and training strategies to build successful administrative team.
• Recruited and trained staff for high-quality branch service.
• Kept detailed cash-flow reports to monitor and maintain business performance.

• Collaborated with designers to create impactful social media cards and content.
• Designed successful social media campaigns to expand customer .
• Strategically scheduled social media posts and activities based on site analytics and demographic data to drive impression
• Planned and executed long-term marketing strategy by generating measurable goals and tracking using Hootsuite.

• Built relationships with clients through active listening , talents to provide excellent service.
• Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
• Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
• Upsold additional products and services after identifying customer needs and requirements.
• Worked closely with external partners and members of the local community to create continuous client referral sources.

• Acted as main point of contact for tenants, contractors and third party agents.
• Managed daily and weekly marketing and leasing plans.
• Offered continued financial advice to clients, providing support and reassurance throughout sales processes.
• Provided expert property purchasing advice to prospective buyers, building continued client trust and loyalty.