Hany Al Natour
Restaurant General Manager
Riyadh
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Restaurant General Manager
Sarabeth Restaurant
Riyadh
01.2021 - Current
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Maintained safe working and guest environment to reduce risk of injury and accidents
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
Restaurant General Manager
Kout Restaurant
Riyadh
01.2020 - 12.2020
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Purchased adequate quantities of food, beverages, equipment, and supplies
- Carefully interviewed, selected, trained, and supervised staff
- Correctly calculated inventory and ordered appropriate supplies
Restaurant General Manager
The Shogun Lounge
Beirut
01.2019 - 11.2020
- Developed, implemented, and managed business plans to promote profitable food and beverage sales
- Led and directed team members on effective methods, operations, and procedures
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
Floor Manager
The Cheesecake Factory
Beirut
01.2015 - 11.2019
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Made personal recommendations for customers by sharing product knowledge and demonstrating product
Restaurant Manager
Praia, Seasonal Beach And Resort
Jbeil
06.2016 - 09.2016
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions
- Motivated staff to perform at peak efficiency and quality
Restaurant Manager
Society, Bistro And Wine Lounge
Beirut
11.2011 - 11.2014
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Tracked daily sales transactions and invoices for accurate and updated financial reporting
- Monitored and adjusted pricing, discounts and promotions to maximize profitability
Education
Bachelor of Business Administration - Business Management
AUL
Lebanon, Beirut 01.2016 - 10.2019
Skills
Business operations expertise
Trained in performance and wage reviews
Passion for customer satisfaction
Staff Management
Food service background
Performance improvement
Food preparation and safety
Operations management
Recruitment
Timeline
Restaurant General Manager
Sarabeth Restaurant
01.2021 - Current
Restaurant General Manager
Kout Restaurant
01.2020 - 12.2020
Restaurant General Manager
The Shogun Lounge
01.2019 - 11.2020
Restaurant Manager
Praia, Seasonal Beach And Resort
06.2016 - 09.2016
Bachelor of Business Administration - Business Management
AUL
01.2016 - 10.2019
Floor Manager
The Cheesecake Factory
01.2015 - 11.2019
Restaurant Manager
Society, Bistro And Wine Lounge
11.2011 - 11.2014