Hany Gamal Eldeen
Jeddah
Summary
Experienced professional with over 20 years in client relationship management, customer service, and solutions selling. Looking to leverage Retail Operations Management skills to drive success and growth in your organization.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Retail Operations Manager
Sayhan United Company
08.2022 - Current
- 1. Establishment of New Stores Successfully establishing new stores demonstrates my ability to identify and capitalize on market opportunities.
- 2. Launching the Brand Name All Over the Kingdom I successfully positioned our brand as a household name, enhancing brand recognition and loyalty throughout the kingdom.
- 3. Decoration and Furnishing the New Stores My attention to detail in both decoration and functionality has resulted in stores that not only attract customers but also enhance their overall shopping experience.
- 4. Sales Growth Under my management, the stores achieved significant sales growth due to the implementation of innovative sales strategies, staff training programs, and enhanced customer service practices.
- 5. Market Share Growth This proactive approach allowed us to gain a stronger foothold in the market, significantly increasing our market share over time.
Area Manager
Armal GNC
11.2019 - 05.2022
- Handling all supply chain requirements internally. Monitoring & Managing the process and work flow from our warehouse to the group of pharmacies.
- Monitoring and reporting to the high management with shortage and requirements from the warehouse.
- Following the movement of the drugs from the warehouse until reaching the pharmacies. Represented business in marketplace and developed relationships with key accounts to promote and market business.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
Pharmacy Manager
Adwiat Heraa Pharmacy
04.2019 - 01.2020
- Adhered to quality and service standards to support operational goals.
- Assisted with new hire orientation and employee training.
- Provided product information and resolved concerns to assist customers.
- Responded quickly to meet customer needs and resolve problems.
Pharmacy Manager
Mansour Polyclinic Pharmacy
05.2015 - 03.2019
- Managed change in integrated health care delivery systems, such as work restructuring, technological innovations and shifts in focus of care.
- Developed and maintained computerized record management systems to store and process data, such as personnel activities and information and to produce reports.
- Established work schedules and assignments for staff, accorded to workload, space and equipment availability.
- Maintained awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options.
Retail Pharmacies Manager & Purchasing Manager
Dar AlMukhtar Group Chain Pharmacies
03.2011 - 04.2015
- Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
- Organized and guided activities such as sales promotions requiring coordination with other department managers.
- Monitored suppliers to ensure that efficiently and effectively provide needed goods and services within budgetary limits.
- Prepared staff work schedules and assigned specific duties.
- Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials and staff members.
- Assessed marketing potential of new and existing store locations, considered statistics and expenditures.
Pharmacies Supervisor
Tadawi Health Care Group Chain Pharmacies
08.2007 - 01.2011
- Notified employees of policy and procedure changes to promote overall compliance.
- Organized workflow tasks to prevent downtime and production gaps.
- Inspected work environment for health and safety hazards and reported findings to manager.
- Taught company procedures to new employees and increased progress by identifying areas of weakness.
- Conducted employee evaluations and documented overall progress.
- Tracked company inventory and noted item shortages for future product orders.
- Set performance goals for staff members and helped teams meet important deadlines.
Polyclinic Pharmacy Manager
Tadawi Health Care Group Chain Pharmacies
11.2001 - 10.2007
- Developed and implemented organizational policies and procedures for facility and medical unit.
- Maintained awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options.
- Developed and maintained computerized record management systems to store and process data, such as personnel activities and information and to produce reports.
- Analyzed facility activities and data to aid planning and cash and risk management and to improve service utilization.
Education
Bachelor of Pharmaceutical Sciences - Pharmacy
Pharmacy College / Alexandria University
05.1999
Skills
- Expert of Managing the pharmacy and its requirements
- Expert in Marketing & Research
- Trouble Shooter and Problems Solver
- Selling skills, Process flows, Setting action plans
- Very well familiar with the Saudi Market and the existing Medical & Drug Supplies
- Store planning
- Recruitment and hiring
- Staff management
- Inventory control
- Operations oversight
- Sales development
- Retail merchandising
- Personnel training and development
- Sales analysis
- Retail management
- Business growth initiatives
- Teamwork and collaboration
Certification
- Valid SCHFS License
- Valid And Transferable Iqama
Timeline
Retail Operations Manager
Sayhan United Company
08.2022 - Current
Area Manager
Armal GNC
11.2019 - 05.2022
Pharmacy Manager
Adwiat Heraa Pharmacy
04.2019 - 01.2020
Pharmacy Manager
Mansour Polyclinic Pharmacy
05.2015 - 03.2019
Retail Pharmacies Manager & Purchasing Manager
Dar AlMukhtar Group Chain Pharmacies
03.2011 - 04.2015
Pharmacies Supervisor
Tadawi Health Care Group Chain Pharmacies
08.2007 - 01.2011
Polyclinic Pharmacy Manager
Tadawi Health Care Group Chain Pharmacies
11.2001 - 10.2007
Bachelor of Pharmaceutical Sciences - Pharmacy
Pharmacy College / Alexandria University
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