Hany Samir

• Resolved problems, improved operations and provided exceptional service.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Automated data collection activities to increase productivity.
• Suggested system updates or changes after conduct in-depth technical reviews.
• Analyzed security logs to determine and alleviate network threats.
• Completed software updates and assessed security patches for optimized servers.
• Verified compliance with applicable performance metrics and compatibility expectations.
• Performed risk and vulnerability assessments and provided results and recommendations to senior management.
• Delivered network system upgrade on time, under budget and with minimal service interruption.
• Increased customer satisfaction by resolving issues.

• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
• Collaborated with executive team to define business requirements and systems goals.
• Optimized networked software and operating systems by applying updates and patches.
• Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
• Coaching System team members and mentor the new hires.
• Leaded the troubleshooting of the major incidents (P1/P2 cases)
• Participated in the new project’s discussion and design.
• Deployed and maintained automation internal portal.
• Automate day-to-day tasks with Ansible and/or shell scripts.
• Managed and monitored customer's network (Linux Servers, Services, load balancers, Content Filter).
• Designed tailored disaster recovery solutions to maintain uptime.
• Documented system configuration, mapping and processes.

• Collaborated with clients to determine need and devise appropriate software and hardware solutions.
• Performed root cause analysis to provide resolutions for production issues.
• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
• Optimized networked software and operating systems by applying updates and patches.
• Configured, installed and upgraded DNS setup.
• Configured and maintained local repositories for OpenSource (CentOS, Ubuntu, Fedora, EPEL and CPAN)
• Deployed monitoring/performance platform based on OpenSource solutions (Nagios, Centreon, Cacti).
• Managed stc public services (DNS, mail, hosting and webfilter)

- Tune Shared and Dedicated hosting work cycle.

- Implement and manage shared hosting service on CPanel for Linux Based Hosting.

- Implement and manage shared hosting service on Plesk for Windows Based Hosting.

- Resolve issues reported from Data Center Unit DCU "L1".

• Monitor and troubleshoot company's servers/services including (Web, Mail, FTP, DNS, LDAP)
• Initialize new servers setup
• Perform servers installation in Data Center
• Maintain daily Data center environment health check.