Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Harleen Pannu

Adelaide

Summary

Highly skilled Business Analyst with an experience in Public and Private Service consulting business. Experienced in collaborating with cross-functional teams to identify problems, opportunities and address challenges, ensuring alignment with strategic goals and objectives. Proficient in data analysis, forecasting, and providing actionable insights to facilitate informed decision-making.

With a proven track record in comprehensive process analysis, stakeholder engagement, and implementation of innovative solutions, will bring a dynamic skill set to optimize workflows, reduce costs, and contribute to organizational success.

Overview

3
3
years of professional experience

Work History

Business Analyst

Scyne Advisory
11.2023 - Current
  • Conducted requirement workshops to elicit and analyze business needs, facilitating effective communication between technical and non-technical stakeholders.
  • Collaborated with stakeholders to define project scope and objectives, leading to enhanced project success rate and improved alignment with organizational goals.
  • Developed and maintained user stories for software development project, ensuring clear project objectives, effective collaboration, and streamlined agile development processes.
  • Strengthened stakeholder relationships by effectively engaging and managing expectations.
  • Streamlined business processes by creating and implementing effective test plans.

Business Analyst

PricewaterhouseCoopers (PwC)
02.2023 - 11.2023
  • Implemented Business requirement document for new technology implementation in government sector, ensuring compliance with Australian Jurisdiction Technology Guidelines and cost savings.
  • Supported software development project by defining clear requirements and effectively communicating them to technical teams.
  • Organised and facilitated workshops with cross-functional teams to elicit requirements, drive collaboration, and foster shared vision.
  • Conducted regular backlog grooming sessions, ensuring that team always had well-defined, up-to-date backlog with clear acceptance criteria and user stories ready for development
  • Conducted market research studies, providing valuable insights for strategic planning initiatives and competitive positioning efforts.

Data Entry Technician

Andrash Pty Ltd
05.2022 - 02.2023
  • Efficiently and accurately entered and managed data into databases, ensuring the integrity and confidentiality of information while maintaining high levels of attention to detail
  • Enhanced data accuracy by meticulously reviewing and correcting errors in database entries.
  • Organized and analyzed data and marketing results to provide valuable insights for decision-making and improve organizational productivity
  • Completed HRIS data entry, reporting, auditing, and processed payroll requests, ensuring accurate and timely processing
  • Utilized SAP data entry system proficiently to input and manage data

IT Sales Representative

JB Hi-Fi
09.2021 - 02.2023
  • Assessed potential clients' needs and requirements, aligning product solutions to meet their specific business goals and challenges.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services, and competitors to enhance sales presentations.
  • Utilized Power BI system to track sales data across multiple stores, analyzing trends and identifying growth opportunities for specific products.

Administrative Assistant

National Disability and Community Services
02.2021 - 09.2021
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
  • Utilized Bright HR to set up shifts and manage employee schedules in adherence to DIS funding agreements, optimizing workforce efficiency
  • Managed correspondence, including emails, letters, and memos, ensuring timely and professional communication with internal and external stakeholders
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Managed client requirements, effectively addressing inquiries, providing information, and ensuring high levels of customer satisfaction.

Education

Bachelor of Information Technology -

Federation University
Adelaide, SA
07.2022

Advance Diploma of Information Technology -

Australian College of Business Intelligence
Sydney
01.2020

Skills

  • Requirement Elicitation and Traceability
  • Process Modelling
  • Stakeholder Collaboration
  • Business Improvement
  • New System Implementation
  • Microsoft Office Suite
  • Contextual Thinking
  • Agile Methodology
  • Problem Solving
  • Data Analysis (SAS, Tableau)
  • Jira
  • Project Reporting and Dashboards
  • Business Strategy

Accomplishments

  • Scrum Master | Scrum Alliance
  • Expertise in facilitating Agile processes and fostering collaboration among cross-functional teams for efficient product delivery
  • Entry Certificate in Business Analysis (ECBA) | IIBA
  • Learned best practices to conduct workshops & facilitated requirement gathering workshop in my current role.

References

REFERENCES: Available on Request

Timeline

Business Analyst

Scyne Advisory
11.2023 - Current

Business Analyst

PricewaterhouseCoopers (PwC)
02.2023 - 11.2023

Data Entry Technician

Andrash Pty Ltd
05.2022 - 02.2023

IT Sales Representative

JB Hi-Fi
09.2021 - 02.2023

Administrative Assistant

National Disability and Community Services
02.2021 - 09.2021

Bachelor of Information Technology -

Federation University

Advance Diploma of Information Technology -

Australian College of Business Intelligence

Similar Profiles

CREATE PROFILE
Harleen Pannu