Harpreet Singh
Bangalore,India
Summary
Dynamic and results-driven professional with expertise in people leadership, operations management, and customer-centric strategies. Adept at tactfully resolving issues, planning and prioritisation, and driving departmental success through effective policy development and business intelligence tools. Skilled in training, coaching, and mentoring teams to achieve organisational goals while maintaining a positive attitude and proactive approach. Demonstrates strong understanding of P&L statements, supply negotiation, inventory control, and product knowledge to optimise operational efficiency. Committed to fostering growth through strategic initiatives and continuous improvement.
Overview
21
21
years of professional experience
1
1
Certification
Work history
Assistant Manager Operations Excellence
Shahia Foods Ltd (DUNKIN DONUT)
01.2023 - 01.2025
- Custodian for Quality and Financial Audits for the company
- Preparation of Food Safety Management System as per the Best International Practices; this involves the respective HACCP plan forms, and establishing relevant procedures and formats
- Monitoring process control for procurement, inspection, and monitoring of raw materials, semi-processed and packed foods, and control of outsourced processes and products
- Developing schedules and conducting periodic audit processes within the DUNKIN Stores, warehouses, and suppliers to ensure adherence to statutory and food safety controls
- On the approval panel for any New Product or Process update to be done
- Delivering awareness programs, and training on Operational processes and FSMS as per the needs of the organization at basic, intermediate, and advanced levels
- Ensuring the policy’s communication to all the stores of the organization and its Implementation is similar to the corporate level
- Projects Developed and Implemented
- Introduction of AI for Video analytics to enhance business and monitoring process control
- Developed Talent Hunt concept along with the Training team to help internal promotion with a structure
- Onboarded and trained the external auditing team from NSF to conduct 2nd party audits based on INSPIRE
- Developed formats for approving suppliers and products
City QHSE Manager (Quality, Health, Safety & Environment)
Bundl Technologies Pvt Ltd (SWIGGY)
Bangalore
11.2019 - 12.2022
- Preparation of Food Safety Management System as per the Best International Practices; this involves the respective HACCP plan forms, establishing relevant procedures and formats
- Monitoring process control for procurement, inspection and monitoring of raw materials, semi processed and packed foods, control of outsourced processes and products
- Developing schedules and conducting periodic audit process within the cloud kitchens, warehouses, supplier sites to ensure adherence of statutory and food safety controls
- Monitoring sustainability goals across for all kitchens
- Delivering awareness program, training on QHSE and FSMS as per the need of the organization at basic, intermediate and advanced levels
- Ensuring the policy’s communication to all the properties of the organization and its Implementation similar to the corporate level
- Planning and monitoring the schedule with external lab for food and water sampling, swabs, calibration at set frequency from regional kitchens
Senior Retail Auditor
NSF International
01.2018 - 11.2019
- Conducting Operations Audits along with Training for KFC, Pizza Hut, McDonald’s, Hard Rock Café, Brinker (Chilies), Starbucks, Hardees’s, Casa Pasta, TGIF & Compass Suppliers Audits across Middle East North Africa & Southeast Asia Countries
- Restaurant Food safety audits for QSR, casual dine and fine dine formats on behalf of multinational food retail chains operating throughout India, MENA & Southeast Asia Countries
- Support in planning and scheduling of retail audits in national & international markets
- Managing training on retail audit programs from retail Customers to NSF auditors
- As necessary liaise with other team members, to determine validity of their findings in relation to lead auditor’s findings
- Conducting opening, closing meeting, explaining the broad objective, scope, audit process & establishing the audit plan
- Conduct audits, seeking conformity to relevant standards by interviewing relevant personnel, making observations, inspections & sampling records
- Review reports by other retail auditors to determine accuracy of the reports
- Training the auditors for better understanding of the scope of the audit along with the audit protocol & the standard
Restaurant Operation Compliance Check-Specialist- India
Yum Restaurants India
03.2012 - 01.2018
- Audit stores with regards to compliance for Food safety, Brand and Local standards
- Build know how of Regional teams through quarterly training sessions
- End-to-end MIS and Database Management at PAN India level to highlight Equity and Franchise performance around audits
- West Market In-charge of quarterly unannounced audits in Delhi, Rajasthan, Goa & Karnataka
- Calibrated teams to deliver excellence to guests by driving emphasis on food safety and brand standards
- Accurate calendar management (travel plan) to deliver 100% hit-rate at every quarter
Restaurant General Manager
Yum Restaurants India
03.2012 - 01.2018
- Handling Store operations
- Optimizing P&L
- Managing yearly Budgets
- Recruiting TM for the store
- Implementing Training for the Store
- Local Store Marketing
- Managing Inventories
- Ensuring 100% CHAMPS always with ‘Yes’ Attitude
- Customer Feedback process
- Achieved the Highest Delivery Sales for Karnataka & Top 10 in PAN India for 2014
- Have delivered the highest profit for the current store in 2014
- Have scored the highest score in Core Process Management of 93
- Have scored the score of 95% in FSSAI audit
- Awarded for Highest ever delivery sale in a day for India
Area Manager
Café Coffee Day
07.2011 - 03.2012
- Handling 10 outlets in an Area
- Sales Target Achievement
- SOP checks
- Cash Audits
- Stock Management
- Wastage Control
- Handling P&L of the cafes
- Team management
Manager – Operations
Vishwashree Enterprises (Jashn Restaurant, Bangalore)
10.2009 - 07.2011
- Operational set up of establishment from Bare Structure (Shell)
- Coordinating with Interior Decorator and Architect
- Coordinating with Government licensing agencies
- Coordinating with Onsite labor
- Vendor development
- Setting up 'Operating and Service Standards'
- Budgeting and implication of P&L
- Accounts handling
- Recruitment and training of new Employees
- Team management
- Company policies drafting
- SOP drafting
- Stock Management
- Cash management
- Marketing activities
- Public Relationship
- Product quality control
Store Manager
Reliance Fresh Ltd
03.2008 - 10.2009
- Business head for the outlet
- Establishing and growing the business volume of the store
- 'Shrink' management at the store level
- Interfacing with customers and establishing rapport with client base
- Supervising overall store operations
- Team Management, Assign tasks, guide, train/coach, motivate etc
- Ensuring high customer satisfaction and faster turnaround time
- Personal management/ HR documentation management
- Cash Management
- Proposed and took a H.O approval for trial run for saving the 'Coin Commission' paid by Reliance outlets, which could save the organization an average of 0.5% of the total turnover
Shift Manager
M/s D.R.Enterprises
03.2005 - 03.2008
- Interfacing with customers and establishing rapport with client base
- Supervising operations at the Fore court
- Team Management, Assign tasks, guide, train/coach, motivate etc
- Ensuring high customer satisfaction and faster turnaround time
- Personal management/ HR documentation management
- Cash Management
- HSSE certification
- Fire safety Trainer
- Accorded an appreciation certificate for achieving 'high customer satisfaction'
Customer Service Representative
Dodsal Corporation Pvt Ltd
11.2003 - 03.2005
- Company Overview: A franchise for Pizza Hut
- To ensure maximum all round customer satisfaction
- Training new recruits and ensures that they are up to the Pizza Hut standards
- Additional responsibility of holding and hosting events/parties for children
- Inventory management of small wares at the outlet
- A franchise for Pizza Hut
- Received 'Best Trainer' Certification
Education
Bachelor In Tourism Studies -
Master In Travel & Tourism Management - undefined
Skills
- People Leadership
- Interpersonal and communication skills
- Tactful dealing & resolving issues
- Planning & Prioritization
- Training
- Coaching & Mentoring
- Understanding of P&L statements
- Operations management
- Customer Centricity
- Supply negotiation
- Inventory control
- Proactive initiative taker
- Policy development
- Department management
- Business intelligence tools
- Product knowledge
- Initiative taking
- Positive attitude
Certification
- ISO 9001:2015 Lead Auditor Course
- BRC HACCP
Languages
English
Hindi
Kannada
Punjabi
Personal Information
- Date of birth: 09/30/85
- Marital status: Single
Custom
- Music
- Traveling
- Sports
Timeline
Assistant Manager Operations Excellence
Shahia Foods Ltd (DUNKIN DONUT)
01.2023 - 01.2025
City QHSE Manager (Quality, Health, Safety & Environment)
Bundl Technologies Pvt Ltd (SWIGGY)
11.2019 - 12.2022
Senior Retail Auditor
NSF International
01.2018 - 11.2019
Restaurant Operation Compliance Check-Specialist- India
Yum Restaurants India
03.2012 - 01.2018
Restaurant General Manager
Yum Restaurants India
03.2012 - 01.2018
Area Manager
Café Coffee Day
07.2011 - 03.2012
Manager – Operations
Vishwashree Enterprises (Jashn Restaurant, Bangalore)
10.2009 - 07.2011
Store Manager
Reliance Fresh Ltd
03.2008 - 10.2009
Shift Manager
M/s D.R.Enterprises
03.2005 - 03.2008
Customer Service Representative
Dodsal Corporation Pvt Ltd
11.2003 - 03.2005
Master In Travel & Tourism Management - undefined
Bachelor In Tourism Studies -
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