Dynamic and results-driven professional with expertise in people leadership, operations management, and customer-centric strategies. Adept at tactfully resolving issues, planning and prioritisation, and driving departmental success through effective policy development and business intelligence tools. Skilled in training, coaching, and mentoring teams to achieve organisational goals while maintaining a positive attitude and proactive approach. Demonstrates strong understanding of P&L statements, supply negotiation, inventory control, and product knowledge to optimise operational efficiency. Committed to fostering growth through strategic initiatives and continuous improvement.