Harshan Sugatha Jayan
Business Analyst
Adelaide
Summary
Analytical and results-driven professional with hands-on experience as a Business Analyst at Allianz and Shift Supervisor at Hungry Jack’s, bringing a unique blend of technical expertise and operational leadership. Skilled in data interpretation, comprehensive data management, and visual data communication to support business decision-making. Proficient in Python development, SAP BusinessObjects, Advanced Excel, and other business intelligence tools to generate actionable insights and enhance reporting accuracy.
Demonstrated success in managing schedules, overseeing stock levels, and coaching team members to achieve operational targets. Adept at client engagement and delivering customer-centric solutions in both corporate and fast-paced retail environments. Committed to driving efficiency, supporting strategic initiatives, and aligning data insights with business goals.
Overview
5
5
years of professional experience
6
6
Certifications
1
1
Language
Work History
Shift Supervisor
Hungry Jack's
03.2024 - Current
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
Business Analyst
Allianz Technology
03.2020 - 02.2023
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Reduced manual data entry errors by automating routine tasks using SQL scripts and ETL tools.
- Championed a data-driven culture within the organization by promoting the use of analytics tools and methodologies across departments.
- Mentored junior team members in best practices for ICT project management.
- Implemented risk management strategies to proactively address potential issues and minimize impact on project timelines.
- Inspected equipment, assessed functionality, and optimized controls.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
Education
IT Enterprise Management
University of South Australia
Adelaide, SA 04.2001 -
BBA - Business Administration
Amrita University
INDIA 04.2001 -
Skills
Customer-centric
Stock level oversight
Proficient in managing schedules
Coaching team members
Data interpretation and analysis
Proficient in business intelligence tools
Comprehensive data management
Skilled in client engagement
Experienced in Python development
Visual data communication
SAP businessobjects
Experienced in SAP BusinessObjects analytics
Advanced Excel skills
Accomplishments
*Developed and automated interactive dashboards using *SAP BusinessObjects and Advanced Excel, improving business reporting efficiency and reducing manual processing time by over 30%.
*Conducted in-depth data analysis to identify operational bottlenecks in claims processing, resulting in a 12% reduction in turnaround time and enhanced customer satisfaction.
*Collaborated with cross-functional teams to implement data-driven solutions, aligning analytics with business goals and supporting executive-level decision-making.
*Improved data accuracy and accessibility by streamlining data management processes and integrating disparate data sources into a centralized reporting system.
*Delivered actionable business insights through effective visual data communication and reporting, enabling strategic planning and measurable performance improvements.
Certification
Business Analysis Foundations – LinkedIn Learning
Timeline
Shift Supervisor
Hungry Jack's
03.2024 - Current
Business Analyst
Allianz Technology
03.2020 - 02.2023
Business Analysis Foundations – LinkedIn Learning
06-2018
IT Enterprise Management
University of South Australia
04.2001 -
BBA - Business Administration
Amrita University
04.2001 -
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