Harshina Udayan
Ta'if,Mecca Region
Summary
Knowledgeable about computer science and enthusiastic about educating students. Strong communication skills, patience, and ability to simplify complex concepts. Ready to use and develop teaching, technological, and interpersonal skills in computer tutor role.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Customer support engineer
Bizotic
Kannur, India
2015.10 - 2023.07
- Resolved customer queries by providing prompt and accurate support.
- Improved customer satisfaction with diligent troubleshooting of technical issues.
- Applied comprehensive knowledge of company products for enhanced customer experience.
- Enhanced system performance to improve client satisfaction.
- Installed hardware such as printers and scanners to meet manufacture and customer specifications.
Technical trainer cum administrator
IIHT
Thalassery, India
2012.02 - 2015.09
- Enhanced student comprehension by utilizing interactive teaching methods.
- Prepared lesson plans, ensuring understanding of complex concepts.
- Offered homework assistance, bolstering understanding of classroom topics.
- Simplified complex topics using practical examples and analogies in teaching approach.
- Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
- Sorted incoming mail promptly, reducing clutter and improving organization in the workplace.
- Streamlined office operations by implementing efficient administrative procedures.
Education
Diploma - Computer Engineering
NTTF
Thalassery 2008.06 - 2011.08
High School Diploma - Commerce
G.H.S.S Palayad
Thalassery 2006.07 - 2008.03
Skills
- Differentiated learning techniques
- Information organization
- Multimedia content delivery
- Computer proficient
- Positive and encouraging
Languages
English
Advanced
Malayalam
Native
Hindi
Upper intermediate
Tamil
Intermediate
Affiliations
- Gardening
- Hearing Music
- Watching Movies
Timeline
Customer support engineer
Bizotic
2015.10 - 2023.07
Technical trainer cum administrator
IIHT
2012.02 - 2015.09
Diploma - Computer Engineering
NTTF
2008.06 - 2011.08
High School Diploma - Commerce
G.H.S.S Palayad
2006.07 - 2008.03