Harun Shaikh
Haradh,Saudiarabia
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
IT Technician
NADEC
Harad, Saudiarabia
04.2015 - Current
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Evaluated hardware, mouses and keyboards to determine performance.
- Oriented users to operate new software and computer equipment.
- Setup, configured, and troubleshot Microsoft 365 applications.
- Answered user questions about hardware and software operation to help resolve problems.
- Monitored local network to optimise performance.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Tracked computer system and network performance to identify root causes of issues.
- Arranged computers, routers and printer to achieve proper workstation.
Technical support executive
FINO (Financial Inclusion Network & Operation)
Ahmedabad, India
09.2010 - 01.2014
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Delivered reliable, high quality technical support to average of 15 users daily.
- Completed investigations to check on reported errors, reproduce problems and trace faults.
- Supported loading of peripheral equipment with selected materials.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Installed new software for users and monitored version and patch update requirements.
- Successfully delivered on tasks within tight deadlines.
- Monitored and updated stock levels and inventory databases.
Education
Diploma - Hardware, Networking
Jetking
Ahmedabad, India 01.2008 - 06.2009
Skills
- Network troubleshooting
- Desktop support
- Expert in disaster recovery
- Hardware diagnosis
- Telecommunications
- Application support
- Skilled in TCP/IP and WAN
- Software diagnosis
- Technical issues analysis
- Application installations
- Hardware upgrades
- Data entry
- Software issue diagnosis
Languages
English
Intermediate (B1)
Hindi
Proficient (C2)
Gujarati
Proficient (C2)
Arabic
Beginner
Affiliations
- Video Games
- Cricket
Timeline
IT Technician
NADEC
04.2015 - Current
Technical support executive
FINO (Financial Inclusion Network & Operation)
09.2010 - 01.2014
Diploma - Hardware, Networking
Jetking
01.2008 - 06.2009
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