Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

HASANEE ISHAM

Riyadh

Summary

Dynamic and results-oriented professional with a diverse background in tire repair and customer service. Proven ability to diagnose and resolve technical issues efficiently while delivering exceptional customer support. Adept at multitasking, problem-solving, and maintaining high standards of service. Seeking to leverage my skills and experience.

Efficiency and Quality: Combining efficient tire repair skills with excellent customer service ensures that customers not only receive quality repairs but also a positive experience.

  • Training: Providing training that covers both technical tire repair skills and customer service techniques helps create a well-rounded team.
  • Building Relationships: Developing strong relationships with customers through reliable service and good communication can lead to repeat business and positive word-of-mouth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Person
10.2022 - Current

• Responded to customer inquiries via phone, email, and in-person, providing accurate information about products and services.
• Resolved customer complaints and issues with a focus on delivering timely and effective solutions.
• Processed orders, returns, and exchanges while ensuring compliance with company policies.
• Collaborated with team members to improve customer service processes and enhance overall service delivery.
Education
• Responded to customer inquiries via phone, email, and in-person, providing accurate information about products and services.
• Resolved customer complaints and issues with a focus on delivering timely and effective solutions.
• Processed orders, returns, and exchanges while ensuring compliance with company policies.
• Collaborated with team members to improve customer service processes and enhance overall service delivery.

Tire Repair Technician

Akeza Station
09.2013 - 05.2016
  • Diagnosed and repaired various types of tires, including patching punctures, balancing, and alignment
  • Maintained a clean and organized workspace while ensuring adherence to safety protocols
  • Provided expert advice to customers on tire maintenance and repair options, enhancing overall customer satisfaction
  • Managed inventory of tire supplies and tools, ensuring timely replenishment and proper storage

Education

Buchelor - Islamic Law

Islamic University of Madina
08.2022

High School Diploma -

Islamic University of Madina
Al Madinah, Saudi Arabia
07.2018

Skills

  • Technical Expertise: Proficient in tire repair and maintenance, including diagnostics, patching, and balancing Experienced with various mechanical systems and tools
  • Customer Service: Strong communication and interpersonal skills with a track record of resolving customer inquiries, complaints, and providing product information
  • Problem-Solving: Skilled in identifying issues and implementing effective solutions in both technical and customer service contexts
  • Organizational Abilities: Excellent at managing multiple tasks, prioritizing work, and maintaining detailed records
  • Adaptability: Quick to learn new processes and technologies, with a proactive approach to embracing new challenges
  • Team Collaboration: Proven ability to work effectively within team environments and contribute to achieving collective goals

Certification

English Language, Kenya Institute of Foreign Languages and Professional Studies, 2015

References

References available upon request.

Languages

Swahili, kirundi
Native language
English
Upper intermediate
B2
French
Intermediate
B1
Arabic
Advanced
C1

Timeline

Customer Service Representative

Person
10.2022 - Current

Tire Repair Technician

Akeza Station
09.2013 - 05.2016

Buchelor - Islamic Law

Islamic University of Madina

High School Diploma -

Islamic University of Madina

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HASANEE ISHAM