Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hashem Abdullah Alshaya

Senior IT Executive & Digital Transformation Leader
Riyadh

Summary

Experienced IT executive with 16+ years specializing in digital transformation, IT operations, and enterprise application deployment. Skilled in aligning technology strategy with organizational objectives, leading cross-functional teams, and converting technical requirements into tangible business benefits. Demonstrated success in enhancing IT systems, driving innovation, and delivering secure, efficient solutions in diverse environments.

Overview

19
19
years of professional experience
2019
2019
years of post-secondary education
12
12
Certifications

Work History

Information Technology General Manager

Tatweer for Education Services
03.2023 - Current
  • Spearheaded the strategic management of critical business systems, IT infrastructure, and cybersecurity, ensuring continuous, secure, and efficient operation of enterprise applications supporting national educational objectives.
  • Successfully translated technology needs into actionable business cases, influencing budget decisions and securing resources for key initiatives.
  • Led a pivotal digital transformation initiative, aligning IT strategies with overarching organizational goals and commercial objectives. This resulted in the seamless integration of new technologies, enhancing application performance by an estimated 25%, improving scalability to support a 30% growth in user volume, and boosting operational efficiency by 15%.
  • Championed data-driven decision-making by enhancing data operations; directed initiatives to streamline application operations, reducing downtime by an estimated 20% and significantly improving user satisfaction and access to business-critical insights.
  • Achieved a 97.25% compliance rating from the National Cybersecurity Authority (NCA) in 2024, a significant improvement from 0% in 2021, demonstrating a strong commitment to IT governance and risk management.
  • Managed and mentored a diverse team of 40+ IT professionals, fostering a culture of engineering excellence and successfully delivering complex projects on time and within budget, contributing to accelerated product delivery and enhanced service quality.
  • Oversaw the end-to-end lifecycle of enterprise applications, from strategic requirements gathering and product alignment with commercial impact, through to deployment and maintenance, ensuring solutions met both business and user needs effectively.
  • Served as a key IT Representative and Strategic Contributor for the Unified ERP for Tatweer Group Assessment Project and Tatweer Shared Services Project, driving platform consolidation and strategic alignment across the organization.
  • Actively participated in the Cyber Security Supervisory Committee as a key member, contributing to the development and implementation of robust cybersecurity strategies and policies.

Information Technology and Communication Manager

Tatweer for Education Services
03.2021 - 02.2023
  • Directed the operations and support for the Madrasati platform, a critical national education portal serving millions of users. Ensured high availability and optimal performance, improving platform uptime by 20% through proactive monitoring and rapid issue resolution. This led to increased user satisfaction and reduced downtime costs by an estimated 15%, directly impacting educational service delivery.
  • Played a key role in negotiating high-value service and product contracts, achieving significant cost savings of over SAR 2 million while enhancing application service delivery and quality.
  • Crafted and executed a comprehensive IT strategy and multi-year technology roadmap, planning and leading IT initiatives for digital transformation that aligned with the organization's strategic and commercial goals. Focused on modernizing the tech infrastructure and identifying opportunities for platform-enabled revenue generation.
  • Led and managed multiple digital transformation initiatives, ensuring robust alignment with the organization's strategic objectives. Collaborated extensively with cross-functional teams to identify, prioritize, and implement digital transformation opportunities and initiatives that delivered tangible business value.
  • Improved the IT infrastructure by optimizing business operations and defining the strategic direction and approach for integrating information applications, leading to improved data flow and reduced integration costs by 10%.
  • Developed and reviewed Service Level Agreements (SLAs) for IT clients, ensuring clarity and accountability. Prepared and monitored IT Key Performance Indicators (KPIs) to track performance and drive continuous improvement.
  • Managed and monitored the financial budget for IT operations and capital projects, presenting detailed proposals and status reports to Talemia executives, effectively articulating the ROI of technology investments.
  • Researched and recommended new products and technologies for internal and external customers, demonstrating a forward-looking approach to innovation and future readiness. Liaised with other departments to proactively determine and address their IT needs and requirements.
  • Led efforts to improve IT policies, procedures, and processes, enhancing overall IT governance and operational efficiency.

Business Systems Manager

King Khaled Eye Special Hospital
01.2014 - 02.2021
  • Developed and executed digital transformation strategic plans in conjunction with the operational strategic plan, focusing on modernizing systems and improving patient care through technology. Successfully translated technology needs into business cases for investment.
  • Oversaw and managed diverse IT projects, ensuring alignment with organizational goals and business requirements. Drove initiatives that improved application stability and performance, reducing incidents by 20% and enhancing user experience, particularly during the critical COVID-19 period.
  • Developed and updated IT policies & procedures, ensuring compliance and operational best practices.
  • Managed departmental finances, including budgeting and resource hiring, optimizing resource allocation for maximum impact.
  • Consulted and collaborated with senior-level stakeholders across the organization to identify business needs related to technology and process automation, driving efficiency and innovation.
  • Managed and maintained the documentation of business requirements, solution design, system setup and configuration, and performance reporting for key hospital systems.
  • Oversaw infrastructure maintenance, scalability planning, and upgrades related to critical ERP applications, ensuring business continuity and supporting growth.
  • Developed RFPs and evaluated proposals for new technology solutions, ensuring optimal selection and value for money. Negotiated services and product contracts with consultants, technical personnel, and vendors.
  • Managed and supervised cross-functional teams, fostering a collaborative environment. Prepared comprehensive training paths for the Business Systems' team, aligning skills development with business rules, responsibilities, and career progression.

Senior Programmer/Analyst

King Khaled Eye Special Hospital
01.2013 - 01.2014
  • Served as Project Manager for Oracle Enterprise Resource Planning (ERP) reimplementation projects, delivering solutions on time and within budget.
  • Supported business users in evaluating, procuring, using, and maintaining various business systems critical to hospital operations.
  • Managed, tracked, and provided effective solutions to daily operational issues and tasks, ensuring minimal disruption.
  • Managed and provided onsite training to end-users, enhancing system adoption and user proficiency.

Programmer/Analyst

King Khaled Eye Special Hospital
05.2007 - 01.2013
  • System/Business Analyst and Administrator of ORACLE e-Business suite, covering modules including: Financial Management (General Ledger, Fixed Assets, Payables, Receivables, Cash Management), Human Capital Management (HCM) (Human Resource, Performance Management, Learning Management, Payroll, HR Self Service, iRecruitment), Supply Chain Management (SCM) (Purchasing, Inventory, Order Management, Sourcing, iSupplier, Procurement Contracts), Oracle Enterprise Asset Management (eAM).
  • Performed Oracle Database Administrator (APPS DBA) duties.
  • Active project team member in a major Business Process Reengineering project, contributing to process optimization and efficiency gains.
  • Developed various websites for KKESH business events, enhancing communication and engagement.

Information Security Analyst

STC
05.2006 - 05.2007
  • Worked in PMO office to handle the development of projects tools such as MS SharePoint and MS Enterprise Project Management (EPM) systems that allow executive managers, projects' managers, and team member to track and update all projects information.

Education

Master of Science - Management Information Systems, Enterprise Systems

Nova Southeastern University
Fort Lauderdale, FL

Bachelor Degree - Computer and Information Sciences, Information Systems

King Saud University
Riyadh, Saudi Arabia

Skills

    Strategic Leadership & Vision

    Digital Transformation & Innovation

    Team Leadership & Development

    IT Operations & Governance

    Data Strategy & Business Insights

    Technology & Architecture

    Financial & Vendor Management

    Business Process & Performance Optimization

    Stakeholder Management & Communication

    Cybersecurity management

Certification

Leading Digital Transformation Training

Timeline

Information Technology General Manager

Tatweer for Education Services
03.2023 - Current

Information Technology and Communication Manager

Tatweer for Education Services
03.2021 - 02.2023

Business Systems Manager

King Khaled Eye Special Hospital
01.2014 - 02.2021

Senior Programmer/Analyst

King Khaled Eye Special Hospital
01.2013 - 01.2014

Programmer/Analyst

King Khaled Eye Special Hospital
05.2007 - 01.2013

Information Security Analyst

STC
05.2006 - 05.2007

Bachelor Degree - Computer and Information Sciences, Information Systems

King Saud University

Master of Science - Management Information Systems, Enterprise Systems

Nova Southeastern University

Similar Profiles

CREATE PROFILE
Hashem Abdullah AlshayaSenior IT Executive & Digital Transformation Leader