Hashim Abdullah Mallah
Riyadh
Summary
Results-driven logistics and operations professional with over 7 years of hands-on experience in managing last mile and middle mile logistics across fast-paced environments. Proven expertise in SLA compliance, billing reconciliation, team leadership, and strategic planning. Notable achievements include improving delivery timelines by 20% through process optimization and enhancing inventory accuracy. Recognized for implementing data-driven solutions and team coaching that elevate service levels and operational efficiency. Now seeking to contribute as an Operations Supervisor at Brands For Less, leveraging a strong logistics foundation to drive customer satisfaction and end-to-end delivery excellence.
Overview
12
12
years of professional experience
Work History
Last Mile Operations Supervisor
BRANDS FOR LESS
Riyadh
03.2024 - Current
- Successfully managed the final stage of delivery operations, ensuring timely and accurate delivery to customers.
- Coordinated the transportation of goods between warehouses and distribution centers, optimizing routes and reducing transit times.
- Monitored and ensured compliance with Service Level Agreements (SLAs), maintaining high standards of service delivery.
- Conducted thorough billing reconciliation processes, identifying discrepancies and ensuring accurate financial records.
- Handled customer and internal escalations effectively, resolving issues promptly and maintaining customer satisfaction.
- Managed orders from various online marketplaces, ensuring accurate processing and timely fulfillment.
- Oversaw the collection and processing of shop and Redbox orders, ensuring efficient handling and delivery.
Floor Supervisor
6TH STREET
Jeddah
07.2022 - 03.2024
- Receive and dispatch orders for Deliveries.
- Understanding planning, shipping, warehouse management and inventory systems.
- Managing daily routes/schedules of shipments and deliveries.
- Provide field units with information about orders and requirements.
- Knowing all aspects of warehouse operations.
- Reviewing inventory needs and keeping adequate stock.
Team Leader
SSN LOGISTICS
Baramullah Kashmir
04.2015 - 05.2016
- Influence and lead the goods flow team in order to contribute to the highest stock availability for customers at the lowest possible cost every day by ensuring the store goods flow process is executed correctly.
- Contribute with relevant goods flow input and feedback to the store business plan and logistics action plan.
- Work actively with and implement the agreed logistics actions stated by the store business plan into the goods flow process.
- Ensure efficient daily goods flow operations in the role's area of responsibility according to the Global Service Protocol.
- This includes the counting process, ready-by-opening and minimising wait times at merchandise pick up.
- Work with unit Manager, Commercial and Logistics Teams to secure customer orders.
- To complete duties relating to warehousing activities and attend to direct reports' HR issues such as absence, attendance, sick leave.
- To lead and inspire a high performing and engaged order management team.
- To drive all KBIs through robust actions plans and daily disciplines.
- To own the Succession and Pipefill plans for the total Customer Service team.
Team Leader
FIRST FLIGHT COURIERS
Srinagar, Baramulla Kashmir
03.2014 - 04.2015
- Creating and Developing Logistics process'.
- Recruiting and developing a team to ensure maximum effectivity.
- Inbound inventory receipting and locating.
- Inventory management and stock auditing.
- Picking, packing and shipping spare parts and kits.
- Inventory management and stock auditing.
Education
Masters of Business Administration -
kurukshetre University
Haryana, India01-2021
BBA -
SRMIET
Haryana, India01-2017
Skills
- Problem Solving
- Communication Skills
- Microsoft Excel
- Microsoft Word
- Reconciliation
- Sprinkler
- Fareye
- Zendesk
Languages
English
Urdu
Arabic
Custom
Travel
Timeline
Last Mile Operations Supervisor
BRANDS FOR LESS
03.2024 - Current
Floor Supervisor
6TH STREET
07.2022 - 03.2024
Team Leader
SSN LOGISTICS
04.2015 - 05.2016
Team Leader
FIRST FLIGHT COURIERS
03.2014 - 04.2015
Masters of Business Administration -
kurukshetre University
BBA -
SRMIET