Hashim Alzahrani
Riyadh
Summary
Dynamic Store General Manager achieving 70% sales growth through effective team training and strategic inventory management. Known for strong problem-solving and time management skills, driving enhanced customer experiences.
Overview
10
10
years of professional experience
Work History
Store General Manager
United electronics company Extra
Riyadh, Saudi arabia
01.2025 - Current
- Managed daily store operations and ensured compliance with company policies.
- Oversaw inventory management and maintained optimal stock levels.
- Led team meetings to communicate goals and address concerns effectively.
- Trained and developed staff on customer service best practices.
- Implemented visual merchandising standards to enhance product presentation.
- Developed and implemented strategies to improve customer service, increase sales, and maximize profitability.
- Analyzed sales figures and forecast future sales volumes to plan promotions accordingly.
- Inspected merchandise regularly to ensure quality standards were met.
- Monitored store operations including inventory control, budgeting, pricing and merchandising.
Store manager
Majid al futtaim - Lifestyle, Crate & barrel
Jeddah
12.2023 - Current
- Analyzed store performance trends and created action plans to improve store operations
- Created a daily sales staff meeting to discuss KPIs (average transaction value and volume) which allowed the sales team to switch the focus onto fixing the store performance and generated more revenue and reached the sales target goal
- Developed and implemented an efficient filing system to track and store documents, resulting in improved organization and retrieval of documents
- Increased store sales by 70% through effective training and coaching of Sales associates
- Developed a stock replenishment plan by forecasting the current stock's age which allowed us to generate more revenue and always have a MTD sales ahead of the time progress
Store Manager
Huawei
Jeddah
02.2023 - 12.2023
- Analyzed store performance data to identify areas of improvement and develop strategies to increase efficiency
- Developed and maintained strong relationships with suppliers to ensure timely delivery of products
- Achieved store sales targets by 180% through innovative promotional campaigns and strategic pricing
- Trained and developed a team of 10 employees, resulting in increased job satisfaction and morale
- Developed a budget and managed store expenses to ensure profitability
- Implemented min/Max stock replenishment strategy to enhance the customer experience by having enough available stock at all times to boost and increase revenue and to not lose any sales
Duty Showroom manager
LOFTbyEtab for Furniture
02.2021 - 02.2023
- Pitched ideas on how to improve performance and efficiency
- Helped management to identify workflow issues and find solutions
- Handled the store day-to-day operation and stock replenishment
- Implemented a new scaling incentive system to motivate the sales team to increase the revenue.
- Managed custom projects by completing initial quotes, design and sample requests.
- Drove employee engagement and guest experience through coaching, training and development.
Customer service manager
Al-Murjan for Modern Furniture
02.2020 - 02.2021
- Handled customer complaints with empathy and composure
- Proactively participated in meetings and helped create new practices
- Answered calls, responded to emails, and spoke with clients face-to-face
- Processed a range of documentation and entered information into databases
Sales Associate
Al-Murjan for Modern Furniture
02.2016 - 02.2020
- Maintained and operated store during manager's absence
- Maintained sales report and met monthly quotas
- Operated cashier stand to help customers efficiently and processed reward cards to benefit customers when appropriate
- Completed weekly price changes and assisted in inventory control
- Built rapport with customers by offering friendly, knowledgeable, and supportive customer service
Education
Al Jazera english institute
Jeddah04.2016
Skills
- Microsoft Office
- Customer Experience
- Team Building
- Customer Service
- Leadership
- Problem Solving
- Customer Support
- Inventory Control
- Time Management
- Inventory Management
- Customer Satisfaction
- Operations
- Management
- Sales
- Sales strategies
- Stock management
- Employee motivation
- The ability to learn quickly
- Teamwork skills
Languages
- Arabic
- English
Timeline
Store General Manager
United electronics company Extra
01.2025 - Current
Store manager
Majid al futtaim - Lifestyle, Crate & barrel
12.2023 - Current
Store Manager
Huawei
02.2023 - 12.2023
Duty Showroom manager
LOFTbyEtab for Furniture
02.2021 - 02.2023
Customer service manager
Al-Murjan for Modern Furniture
02.2020 - 02.2021
Sales Associate
Al-Murjan for Modern Furniture
02.2016 - 02.2020
Al Jazera english institute
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