HASHIM FIRA
Jeddah,Taibah
Summary
I have extensive experience in guest service ,always focused on providing exceptional guest service. strive to anticipate customer needs and creat tailored experiences that enhance customer loyalty and satisfaction. I possess strong communication skills and a meticulous attention to detail to ensure a seamless and memorable customer experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Luxury guest experience expert
ABUDAWOOD QUARTERS
Jeddah
12.2023 - Current
Front office supervisor
SHERATON JEDDAH HOTEL
Jeddah
09.2021 - 12.2023
Hotel receptionist
CENTRO SALAMA BY ROTANA
Jeddah
04.2018 - 09.2021
Hotel receptionist
LANDMARK HOTEL
Jeddah
06.2018 - 06.2019
Sales and customer service representative
JARIR BOOKSTORE
Jeddah
07.2015 - 12.2016
Education
Bachelor - Social Work
King abdullaziz University
Jeddah09.2018
Skills
- Professional grooming standards
- VIP customer service excellence
- Customer Service
- Effective communicated customer heading skills
- Act positively in critical situations
- Teamwork/interpersonal skills
- Ability to quickly adapt new work procedure
- Ability to work long hours
Languages
Arabic
Native
English
Advanced
C1
Spanish
Beginner
A1
Certification
- Trailblazers program of ministry of tourism - Les Roches Marbilla 2022
- Luxury hospitality guest experience training program- Dolcevita hospitality 2024
- Marriott training program- 2022
Timeline
Luxury guest experience expert
ABUDAWOOD QUARTERS
12.2023 - Current
Front office supervisor
SHERATON JEDDAH HOTEL
09.2021 - 12.2023
Hotel receptionist
LANDMARK HOTEL
06.2018 - 06.2019
Hotel receptionist
CENTRO SALAMA BY ROTANA
04.2018 - 09.2021
Sales and customer service representative
JARIR BOOKSTORE
07.2015 - 12.2016
Bachelor - Social Work
King abdullaziz University
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