Hashim Fira
Jeddah,Saudi Arabia
Summary
Professional and customer-focused hospitality professional with experience in front office operations, guest relations, reception supervision, and administrative support. I have the skills to delivering exceptional customer service, coordinating meetings and visitors, handling VIP guests, and maintaining smooth daily operations. Strong communication, organisational, and problem-solving abilities with a proven track record of creating positive guest experiences and supporting efficient workplace environments.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Guest relations officer
Abudawood Quarters
Jeddah
2023.12 - Current
- Managed front desk operations, welcomed and assisted visitors and VIP guests, escorted guests to offices and meeting rooms, coordinated meeting schedules, handled internal communications, monitored facility-related issues, and ensured smooth daily operations while maintaining a professional and welcoming environment.
Front office supervisor
Sheraton Jeddah Hotel
Jeddah
2022.09 - 2023.12
- Supervised daily front desk operations, coordinated guest check-in and check-out procedures, ensured high standards of customer service, handled guest inquiries and complaints, supported staff training, monitored team performance, and maintained smooth communication between departments to enhance the guest experience.
- Trained new employees to ensure adherence to hotel standards and practices.
- Handled complaints, resulting in resolved issues and satisfied guests.
- Updated office management on team's activities and progress at weekly meetings.
- Created and submitted progress reports to upper management.
Front desk agent
Sheraton Jeddah Hotel
Jeddah
2021.09 - 2022.09
- Greeting guests, managed reservations, processed check-ins and check-outs, answered phone calls and inquiries, and delivered excellent customer service to ensure guest satisfaction.
Front desk receptionist
Centro Salama By (Rotana)
Jeddah
2019.04 - 2021.09
- Greeted guests, managed reservations, processed check-ins and check-outs, answered phone calls and inquiries, and delivered excellent customer service to ensure guest satisfaction.
Receptionist
Landmark Hotel
Jeddah
2018.06 - 2019.04
- Greeted guests, managed reservations, processed check-ins and check-outs, answered phone calls and inquiries, and delivered excellent customer service to ensure guest satisfaction.
Salesman
Jarir Bookstore
Jeddah
2015.07 - 2016.12
- Provided excellent customer service, assisted customers with product selection, achieved sales targets, maintained product displays, and ensured a positive shopping experience.
Education
Bachelor - Sociology
KingAbdullaziz University
Jeddah, Mecca Region 2014.04 - 2018.05
Skills
- Knowledge of hospitality industry
- Guest satisfaction measurement
- Professional etiquette
- Telephone etiquette
- Cash handling
- Customer Service
- Guest relations
- Staff education and training
- Communication skills
- VIP Guest Handling
- Building & Facility Coordination
Languages
English
Fluent
Arabic
Native
Spanish
Elementary
Certification
- CRM - The Ministry of Tourism Certifies - 2025-10-23
- Luxury Hospitality Brand Management - The Ministry of Tourism Certifies - 2025-10-22
- Strategy and Business Development - The Ministry of Tourism Certifies - 2025-10-26
- Successful Leadership Practices - The Ministry of Tourism Certifies - 2026-1-25
- Secretarial and Office Management - technical and vocational training corporation - 2025 - 10- 15
- Luxury Guest Experience - Dolce Vita Hospitality - 2024 -12-19
- Communicating and business writing skills - Leron - 2025-10-16
Timeline
Guest relations officer
Abudawood Quarters
2023.12 - Current
Front office supervisor
Sheraton Jeddah Hotel
2022.09 - 2023.12
Front desk agent
Sheraton Jeddah Hotel
2021.09 - 2022.09
Front desk receptionist
Centro Salama By (Rotana)
2019.04 - 2021.09
Receptionist
Landmark Hotel
2018.06 - 2019.04
Salesman
Jarir Bookstore
2015.07 - 2016.12
Bachelor - Sociology
KingAbdullaziz University
2014.04 - 2018.05