Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Accomplishments
Work Availability
Work Preference
Timeline
Hi, I’m

Hashim Mardini

Strategic Business Leader | Driving Growth & Innovation in Logistics & Customer Experience
Jeddah,western region
Hashim Mardini

Summary


Enterprise Commercial & Strategic Growth Leader with 16+ years of progressive impact across regulated national and multinational ecosystems. Proven architect of revenue acceleration, pricing governance, and institutional performance optimization, delivering 30% commercial growth and 12% year-over-year expansion through strategic channel realignment and data-driven decision frameworks.

Leads high-value commercial portfolios and oversees 130+ international agency partnerships across multi-market operations. Trusted by senior leadership to align commercial execution with governance integrity, financial risk mitigation, and sustainable enterprise growth within complex stakeholder environments.

Recognized for structuring and leading high-value enterprise negotiations, including a SAR 20M+ strategic commercial agreement with a major corporate client, reinforcing institutional revenue stability and long-term partnership alignment.

Drives AI-enabled transformation initiatives that enhance operational efficiency, elevate customer experience standards (92% → 97%), and strengthen institutional competitiveness at scale.

Overview

17
years of professional experience
4
years of post-secondary education
5
Certificates
2
Languages

Work History

Saudi Ground Service Company (SGS)
Jeddah

Key Account Section Manager
12.2025 - Current

Job overview

  • Lead strategic direction of enterprise key account portfolios, maximizing long-term institutional value and commercial sustainability.
  • Own executive-level negotiations and profitability governance across high-impact commercial agreements.
  • Drive stakeholder alignment with corporate objectives to ensure revenue continuity and risk-controlled growth.
  • Strengthen team capability development to enhance execution quality and performance discipline.

Saudi Cargo
Jeddah, KSA

Commercial Excellence Specialist
04.2016 - 11.2025

Job overview

  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Followed all company policies and procedures to deliver quality work.
  • Conducted comprehensive competitor analysis to inform strategic decisions.
  • Assisted in developing strategic plan that aligned with long-term company goals.
  • Negotiated with suppliers to reduce material costs, improving profit margins.
  • Enhanced customer satisfaction with timely and accurate issue resolution.

Abdullatif Jameel
Jeddah, KSA

Marketing Specialist
03.2014 - 03.2016

Job overview

  • Advised on product mix and distribution strategies.
  • Conducted market research and pricing analysis to support sales expansion.
  • Achieved 9 consecutive 'Employee of the Month' awards for exceptional performance.
  • Increased brand awareness by developing and implementing targeted marketing campaigns.
  • Managed customer feedback channels, improving product offerings and customer satisfaction.

Mobily
Jeddah, KSA

Customer Care Representative
05.2009 - 02.2016

Job overview

  • Achieved a 97% customer satisfaction rate, the highest in the team, by delivering exceptional service, prompt issue resolution, and personalized support.
  • Delivered exceptional support in VIP department (Ra
  • Assisted call-in customers with questions and orders.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Contributed to team success, consistently achieving call center performance metrics.

Education

King Abdulaziz University
Jeddah, Saudi Arabia

Bachelor of Public Administration from Organization And Administrative Development
01.2011 - 01.2015

University Overview

Skills

Business development strategy

Process improvement strategies

Client Satisfaction

Communication

Negotiation

Leadership

High-profile Client Management

Expert problem solving

Continuous improvement

Quality Assurance

Team Development

Analytical Thinking

Performance Dashboard

Expert problem solving

Certification

Senior Leadership Executive Program, University of Oxford

Personal Information

Personal Information
Nationality: Saudi

Accomplishments

Accomplishments

Increased revenue by 30% through commercial transformation at
Saudi Cargo.

Boosted customer satisfaction from 92% to 95% via enhanced
service processes.

Reduced operational costs by 18% through supplier negotiations
and workflow optimization.

Awarded 'Employee of the Month' 9 times consecutively at
Abdullatif Jameel.

Achieved 97% customer satisfaction at Mobily - highest in team
history.

Led and negotiated over 130 agency agreements locally and
internationally.

Availability
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Work Preference

Work Type

Full Time

Location Preference

On-Site

Important To Me

Work-life balanceCompany CulturePersonal development programsTeam Building / Company Retreats

Timeline

Key Account Section Manager
Saudi Ground Service Company (SGS)
12.2025 - Current

Certified AI transformation Leader (USAII)

08-2025

Sustainable Supply Chain Management, University of Cambridge

02-2025

Senior Leadership Executive Program, University of Oxford

01-2025

Certified Business Professional (CBP) HRM, International Business Training Association (IBTA)

07-2024

Certified Business Professional (CBP) Executive, International Business Training Association (IBTA)

06-2024
Commercial Excellence Specialist
Saudi Cargo
04.2016 - 11.2025
Marketing Specialist
Abdullatif Jameel
03.2014 - 03.2016
King Abdulaziz University
Bachelor of Public Administration from Organization And Administrative Development
01.2011 - 01.2015
Customer Care Representative
Mobily
05.2009 - 02.2016
Hashim MardiniStrategic Business Leader | Driving Growth & Innovation in Logistics & Customer Experience