Hashim Mardini
Strategic Business Leader | Driving Growth & Innovation in Logistics & Customer Experience
Jeddah,western region
Summary
Experienced professional with a focus on customer service, key account management, business development, and contract management. Known for leading customer-centric innovations, enhancing client retention, and achieving strategic growth. Demonstrated success in driving revenue, managing high-profile accounts, and executing data-driven initiatives to elevate customer satisfaction and operational excellence.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
5
5
Certificates
2
2
Languages
Work History
Commercial Excellence Specialist
Saudi Cargo
Jeddah, Mecca Region
04.2016 - Current
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Conducted comprehensive competitor analysis to inform strategic decisions.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Negotiated with suppliers to reduce material costs, improving profit margins.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Marketing Specialist
Abdullatif Jameel
Jeddah, Mecca Region
03.2014 - 03.2016
- Advised on product mix and distribution strategies.
- Conducted market research and pricing analysis to support sales expansion.
- Achieved 9 consecutive 'Employee of the Month' awards for exceptional performance.
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Managed customer feedback channels, improving product offerings and customer satisfaction.
Customer Care Representative
Mobily
Jeddah, Mecca Region
05.2009 - 02.2016
- Achieved a 97% customer satisfaction rate, the highest in the team, by delivering exceptional service, prompt issue resolution, and personalized support.
- Delivered exceptional support in VIP department (Ra
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Contributed to team success, consistently achieving call center performance metrics.
Education
Bachelor of Public Administration - Organization And Administrative Development
King Abdulaziz University
Jeddah, Saudi Arabia 01.2011 - 01.2015
Skills
Business development strategy
undefinedCertification
Senior Leadership Executive Program, University of Oxford
Personal Information
Nationality: Saudi
Accomplishments
Increased revenue by 30% through commercial transformation at
Saudi Cargo.
Boosted customer satisfaction from 92% to 95% via enhanced
service processes.
Reduced operational costs by 18% through supplier negotiations
and workflow optimization.
Awarded 'Employee of the Month' 9 times consecutively at
Abdullatif Jameel.
Achieved 97% customer satisfaction at Mobily - highest in team
history.
Led and negotiated over 130 agency agreements locally and
internationally.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCompany CulturePersonal development programsTeam Building / Company RetreatsTimeline
Certified AI transformation Leader (USAII)
08-2025
Sustainable Supply Chain Management, University of Cambridge
02-2025
Senior Leadership Executive Program, University of Oxford
01-2025
Certified Business Professional (CBP) HRM, International Business Training Association (IBTA)
07-2024
Certified Business Professional (CBP) Executive, International Business Training Association (IBTA)
06-2024
Commercial Excellence Specialist
Saudi Cargo
04.2016 - Current
Marketing Specialist
Abdullatif Jameel
03.2014 - 03.2016
Bachelor of Public Administration - Organization And Administrative Development
King Abdulaziz University
01.2011 - 01.2015
Customer Care Representative
Mobily
05.2009 - 02.2016
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