Abdelgdader Yousif
Riyadh
Summary
Talented Account Manager proficient in customer relations, sales and strategic planning. Demonstrated strong track record of success in highly competitive market setting. High-level sales cycle knowledge and excellent communications skills enabled achievement of challenging goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Manager
Proven SA
Riyadh
12.2014 - Current
Warehouse Receiver
Panda United
Riyadh
11.2012 - 11.2014
- Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Unloaded pallets and deliveries and organized products in warehouse.
- Coordinated warehouse organization scheme and product placements.
- Worked with inventory managers and unloaders to plan deliveries.
- Maintained accurate records in [Software], including materials weights, bill amounts and identified variances.
Call Center Agent
Zain Sudan
Khartoum
01.2010 - 01.2011
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Education
Bachelor of Science - Textile Engineering
University Of Gezira
Wad Madani 03.2008
Skills
- Order management
- New account creation
- Trade requirements
- Account development
- Customer rapport
- Prioritizing workflows
Certification
- Certified Associate in Project Management (CAPM)
- Certified Business Analysis Professional (CBAP)
- First Aid/CPR Certified
Timeline
Account Manager
Proven SA
12.2014 - Current
Warehouse Receiver
Panda United
11.2012 - 11.2014
Call Center Agent
Zain Sudan
01.2010 - 01.2011
Bachelor of Science - Textile Engineering
University Of Gezira
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