Hasna Timassraouine
Obhur City,saudi arabia
Summary
Experienced professional in airport and airline operations, specialising in passenger ground services and customer experience. Led teams to ensure compliance with service and safety standards while developing staff through effective training. Enhanced operational efficiency and resolved conflicts through strong communication and crisis management skills.
Overview
1
1
Certification
13
13
years of professional experience
Work history
Cabin Director | Flight Attendant
Oman Air
2011.01 - 2021.01
- Led and supervised multinational cabin crew teams, ensuring seamless cabin operations, safety compliance, and premium service delivery on international and regional routes.
- Mentored, coached, and developed over 80 cabin crew members, improving in-flight service quality by 30% through structured training and performance management.
- Achieved 100% positive passenger satisfaction feedback through proactive service, attention to detail, and effective communication.
- Provided high-quality service across all cabin classes, prioritising passenger comfort, safety, and satisfaction.
- Advanced from flight attendant to cabin director, demonstrating leadership and operational expertise in enhancing cabin performance.
- Conducted safety briefings, inspections, and compliance checks in line with airline and regulatory standards.
- Managed time-sensitive operational disruptions, passenger conflicts, and medical emergencies with professionalism and composure.
- Collaborated closely with flight deck, ground operations, and inflight services teams to support performance and service consistency.
- Awarded by passengers and leadership for exceptional customer care and teamwork under pressure.
Marketing Manager
al Al-Shouaibi Tourism
2010.05 - 2010.11
- Coordinated with airlines and hotel partners to secure competitive offers and optimise service agreements.
- Organised customised travel programmes to deliver client satisfaction and maintain cost efficiency.
- Managed client portfolios and supervised service teams to enhance service delivery in tourism operations.
Client Relations & Operations Coordinator
Green Cover GCC
2008.01 - 2009.01
- Managed client relations by delivering hospitality and service solutions, enhancing client satisfaction.
- Supported international sales operations and market development through effective stakeholder coordination, driving project success.
- Acted as a liaison between projects, government representatives, and local enterprises.
- Conducted market and competitor analysis, informing pricing and strategic decisions for improved market positioning.
Education
MBA - Hospitality & Operation Management
Eucléa Business School Middle East
Bachelor's Degree - Economics
Renaissance University – Autonomous Faculty of International Management
BTS - Gestion d'Informatique (Information Systems Management)
institut IMPT
Skills
- Cabin safety management
- Service & Safety Compliance
- Crisis management
- Airport and Airline Operations
- Ground services certified
- Premium Customer Experience
- Team leadership coaching
- Staff training development
- Cultural communication
Certification
- Airport Operations Fundamentals IATA Montreal, Canada | June 2023
- Passenger Ground Services IATA Montreal, Canada | June 2022
Timeline
Cabin Director | Flight Attendant
Oman Air
2011.01 - 2021.01
Marketing Manager
al Al-Shouaibi Tourism
2010.05 - 2010.11
Client Relations & Operations Coordinator
Green Cover GCC
2008.01 - 2009.01
BTS - Gestion d'Informatique (Information Systems Management)
institut IMPT
Bachelor's Degree - Economics
Renaissance University – Autonomous Faculty of International Management
MBA - Hospitality & Operation Management
Eucléa Business School Middle East